New Update Seems to Have Reset My Cafe Location to Default Appearance

[kythira78]

Issue seems to be universal, because I have two player ID and in both, the cafe has reset to the default status, and everything purchased throughout the years is now missing, same with everything purchased for the secret agent career, i.e., the satellites, the plant/bugs, everything! 

[rrriot_kittymeow]

I'm here to report the exact same problem, my cafe has reverted to starting position, with all of the furniture and arrangements I made gone, and all the career items for both spy career and barista are showing that I haven't bought any, and they have disappeared from my cafe.

[wkgff464bf3p]

@amarilisvelez the same happened to me. My sim is on level six. No elevator for the sims "agent" career event.

[rrriot_kittymeow]

@rrriot_kittymeow My NPC who is supposed to be working in the cafe with my sims is also missing. I cannot generate/prompt a new one to spawn without an old one being there. So my cafe is completely without a worker.

[Axiom2045]

I’m missing everything from the cafe too. How are they going to restore everyone’s game? @SalixCat this is huge!! 

[TSM_Pedro · Accepted solution]

[SalixCat - Accepted as a solution for visibility.] 

Hi folks, 

SimGuru Pedro here, the Community Manager for The Sims Mobile. 

If your items are missing then please fill the form linked below. 
https://forms.gle/pXAFVyoJMzN388Ww8

Here's a link to my Twitter with the same information:
https://twitter.com/SimGuruPedro/status/1661247791404859392

[SalixCat]

@wkgff464bf3p and @amarilisvelez 

Please read SimGuruPedro's post here

Fill out the form as instructed in his post and do not try to repurchase the lost items. They will keep disappearing until this issue gets fixed.

I have merged your posts with an existing thread about this same issue.

[amarilisvelez]

@TSM_Pedro Thanks So Much for the form!

[amarilisvelez]

@SalixCat Thanks So Much!!! Appreciate it!

[FlameFlash]

Form used. Thank you.