Re: New Update Seems to Have Reset My Cafe Location to Default Appearance

by TSM_Pedro
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Original Post

Re: New Update Seems to Have Reset My Cafe Location to Default Appearance

★★★ Apprentice

Issue seems to be universal, because I have two player ID and in both, the cafe has reset to the default status, and everything purchased throughout the years is now missing, same with everything purchased for the secret agent career, i.e., the satellites, the plant/bugs, everything! 

Message 21 of 87 (1,197 Views)

Re: New Update Seems to Have Reset My Cafe Location to Default Appearance

★★★★ Novice

I'm here to report the exact same problem, my cafe has reverted to starting position, with all of the furniture and arrangements I made gone, and all the career items for both spy career and barista are showing that I haven't bought any, and they have disappeared from my cafe.

Message 22 of 87 (1,117 Views)

Re: Secret Agent Career Elevator Bug Sims Mobile

★★★★ Novice
@amarilisvelez the same happened to me. My sim is on level six. No elevator for the sims "agent" career event.
Message 23 of 87 (1,087 Views)

Re: New Update Seems to Have Reset My Cafe Location to Default Appearance

★★★★ Novice
@rrriot_kittymeow My NPC who is supposed to be working in the cafe with my sims is also missing. I cannot generate/prompt a new one to spawn without an old one being there. So my cafe is completely without a worker.
Message 24 of 87 (1,091 Views)

Re: New Update Seems to Have Reset My Cafe Location to Default Appearance

★★★★ Apprentice

I’m missing everything from the cafe too. How are they going to restore everyone’s game? @SalixCat this is huge!! 

Message 25 of 87 (1,082 Views)

Re: New Update Seems to Have Reset My Cafe Location to Default Appearance

[ Edited ]
★★★ Newbie

[SalixCat - Accepted as a solution for visibility.] 

 

Hi folks, 

SimGuru Pedro here, the Community Manager for The Sims Mobile. 

If your items are missing then please fill the form linked below. 
https://forms.gle/pXAFVyoJMzN388Ww8

Here's a link to my Twitter with the same information:
https://twitter.com/SimGuruPedro/status/1661247791404859392

Message 26 of 87 (4,609 Views)

Re: Secret Agent Career Elevator Bug Sims Mobile

[ Edited ]
Hero

@wkgff464bf3p and @amarilisvelez 

 

Please read SimGuruPedro's post here

Fill out the form as instructed in his post and do not try to repurchase the lost items. They will keep disappearing until this issue gets fixed.

 

I have merged your posts with an existing thread about this same issue.

 


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 No trabajo en EA.    

Message 27 of 87 (1,057 Views)

Re: New Update Seems to Have Reset My Cafe Location to Default Appearance

★★★ Newbie
@TSM_Pedro Thanks So Much for the form!
Message 28 of 87 (1,021 Views)

Re: Secret Agent Career Elevator Bug Sims Mobile

★★★ Newbie
@SalixCat Thanks So Much!!! Appreciate it!
Message 29 of 87 (1,019 Views)

Re: New Update Seems to Have Reset My Cafe Location to Default Appearance

★★★★ Novice

Form used. Thank you. 

Message 30 of 87 (979 Views)