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Re: New “Squad up” feature not working

by Kyrillii
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Original Post

Re: New “Squad up” feature not working

Community Manager

You have an "Activate Windows" watermark in the bottom right corner. Leads me to believe it's possibly related to that overlay. Can you try getting rid of that to see if that fixes it? I would also check to see if you have any updates for Windows. Search "Windows Updates" in the desktop search bar to check for pending updates.

/Blueberry

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Message 11 of 27 (193 Views)

Re: New “Squad up” feature not working

★★★★ Novice

Windows is updated.

 

However I don’t understand how having a trial version would affect anything. 

 

All other features of the game are present and working correctly, and as stated I am unable to even receive invites correctly as it results in a crash.

 

sadly I can’t offered to change the trial situation at this moment. I’ll attempt to download and play on a separate computer that does have the full version to see if that does anything tho. 

Message 12 of 27 (191 Views)

Re: New “Squad up” feature not working

★★★★ Novice
I am having this exact issue as well with a full license of windows 10 pro so I don't think it is your windows trial.
Message 13 of 27 (151 Views)

Re: New “Squad up” feature not working

Community Manager

@Kyrillii  @BryBryChu 

 

Do you both have Origin In-Game enabled under your Origin client's Application Settings?

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
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Message 14 of 27 (139 Views)
Highlighted

Re: New “Squad up” feature not working

★★★★ Novice

I have mine enabled

 

Message 15 of 27 (131 Views)

Re: New “Squad up” feature not working

Community Manager

@Kyrillii  @BryBryChu 

 

Can you both attach a DxDiag and let us know whether you are using any other overlays like Discord?

 

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
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Message 16 of 27 (125 Views)

Re: New “Squad up” feature not working

★★★★ Novice

Here's the DxDiag as requested

Message 17 of 27 (117 Views)

Re: New “Squad up” feature not working

★★★★ Novice

Here is my dxdiag as well

Message 18 of 27 (103 Views)

Re: New “Squad up” feature not working

Community Manager

@Kyrillii  @BryBryChu 

 

Can you both update your video card drivers to the latest version? It can be done from Nvidia's site or through the GeForce Experience which helps auto-detect them for you.

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 19 of 27 (80 Views)

Re: New “Squad up” feature not working

★★★★ Novice

Updated drivers as Instructed

 

aswell as downloaded the new patch.

 

no changes, same issues

 

Message 20 of 27 (55 Views)

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