Re: New ALGS Twitch Drops make old drops disappear!

by Awake984
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Original Post

Re: Honorable Mention Mirage badge and Lifetime Wins Tracker from ALGS Missing

★★★ Novice

Same here. I just opened a ticket but after seeing all these posts I have little hope. Any chance theres been an update?

Message 20 of 102 (1,033 Views)

Re: Honorable Mention Mirage badge and Lifetime Wins Tracker from ALGS Missing

★ Apprentice

First  missed all in red Line then the Fuse Holospray was on twitch and i didnt get it after claim on twitch. Then with last update i got fuse Holospray but now ALL in Green Line is Gone for me Frown

missing.jpg

Message 21 of 102 (1,016 Views)

Re: Honorable Mention Mirage badge and Lifetime Wins Tracker from ALGS Missing

★ Apprentice

I have same problem with ALGS drops. They are missing and nobody from respawn or ea is mentoning this problem in known issues. Fix this we cant do anything on our end.

Message 22 of 102 (987 Views)

Re: ALGS Mirage Badge disappeared

★★ Novice
@zeno_182 I have the same issue, my ALGS badge is missing. i just noticed an empty spot on mirage's banner when i was about to play him.
I would like this badge back. how can we reach out to EA/Respan about this badge?
Message 23 of 102 (948 Views)

Mirage AlGS drops all gone

★★★ Apprentice

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? BenignDirector
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Mirage
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Mirage's skins and items
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/A
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) 1.22.2022
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? My Mirage ALGS drops that I had equipped all disappeared. I lost a few of them a few months back, the wins tracker, and the 'metal collector' frame just disappeared today when I claimed the new ALGS rewards that are unlocked today. It seems the older twitch drops are disappearing as we unlock new twitch drops. Please fix this - I love the metal collector frame.
What should be happening instead? I should still have my drops.
Steps: How can we find the bug ourselves? Have an account with EVERY twitch drop ever made, and unlock today's drops. You will lose the older ones.

My Mirage ALGS drops that I had equipped all disappeared. I lost a few of them a few months back, the wins tracker, and the 'metal collector' frame just disappeared today when I claimed the new ALGS rewards that are unlocked today.

 

It seems the older twitch drops are disappearing as we unlock new twitch drops. Please fix this - I love the metal collector frame.

Message 24 of 102 (962 Views)

Lost Mirage Twitch Drops after Claiming New ALGS Drops

★★★ Novice

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? FireStar3203
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Mirage
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The Legends Customization Section
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Claiming Twitch Drops
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1000+
When did this happen? (dd.mm.yy hh:mm) 01/22/22
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? I lost all the winter circuit twitch drops for mirage from last year
What should be happening instead? I shouldn’t be losing previous twitch drops by claiming new drops
Steps: How can we find the bug ourselves? You can check my account and see that I now longer have any of my mirage twitch drops when I previously did and have proof that shows I claimed them through twitch

I put the screenshot of the claimed winter circuit mirage twitch drops and a screenshot of the new ALGS 22 twitch drops that I claimed that caused me to lose my mirage drops. Pretty ridiculous that claiming new twitch drops causes people to lose previous twitch drops. Seems that this is the only game that has this issue and it still hasn’t been resolved nor seems to be an priority. 

Message 26 of 102 (917 Views)

Re: New ALGS Twitch Drops make old drops disappear!

★★★ Apprentice

Yeah can confirm, i have also lost the 2021 twitch ALGS drops. I can see them as redeemed on twitch but i don't have them in game.

Message 27 of 102 (1,128 Views)

Re: New ALGS Twitch Drops make old drops disappear!

★★★ Novice

I'm in the same situation.

If you get a new drop, it's like a bug where the old drop disappears.

Message 28 of 102 (1,115 Views)

Re: Honorable Mention Mirage badge and Lifetime Wins Tracker from ALGS Missing

[ Edited ]
★ Apprentice

Exactly. Seems like they have a limit of 17 items on account that you can acquire from twitch drops. And once you get new items - oldest are being removed. Just checked - everything up to Valk loading screen is missing 

 

 

unknown.png

 

Message 29 of 102 (919 Views)

ALGS Twitch drops have disappeared since October last year.

[ Edited ]
★★★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 2070s
Enter RAM memory size in GB 16gb
What is your gamertag/PSN ID/EA Account name? GREENIS
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? .
If you disable this software, does that have any effect? Yes
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. .
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. .
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? .
When did this happen? (dd.mm.yy hh:mm) 2022.01.23 17:20
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Twitch Drops item disappears.
What should be happening instead? I have to get a reward.
Steps: How can we find the bug ourselves? Check the item.

 

I think everyone's drop items are gone today.

 

I even inquired about this in real time last October.

 

The counselor said he would compensate, but the number of four drops that disappeared today increased to eight.

 

I don't know if it's a story or a fart.

 

If you look at a post with symptoms like me, the problem seems serious, but why isn't it corrected?

 

You're the champion. The talisman that I cherish the most disappeared. I'm really angry. I hope you fix it quickly.

 

Please look at the red line in the attached picture.

 

Message 30 of 102 (932 Views)