Never received GAC make-good for wrong rewards

[snednarb]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Pixel 2 XL
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 749-357-336
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I received the wrong rewards for the previous GAC event. I did not receive any "make-good" rewards.
Steps: How can we find the bug ourselves? You are already aware of this problem.
Connection Type Wifi
Please select your region North America
Country USA

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I had the following negative rank message on May 3rd. Instead of Kyber 5 rewards, I received rewards from Chromium 2.

I did NOT receive any additional compensation, not on May 19, not ever. I have been unsuccessful in getting in-game support.

"Congratulations! You finished the season ranked #-1,632 in Aurodium 2, and you'll start next season in Kyber 5". 

[EA_Gunner · Accepted solution]

Hey @snednarb 

I checked your account and you got the make good on the 5/19/2022, 8:09:55pm CET.

• 820 Championship Tokens.
• 585 Crystals.
• 325000 Credits.

[EA_Gunner · Accepted solution]

Hey @snednarb 

I checked your account and you got the make good on the 5/19/2022, 8:09:55pm CET.

• 820 Championship Tokens.
• 585 Crystals.
• 325000 Credits.