[Needs Info] Sweet Treat Showdown Activities Locked

by jessiedhal
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Original Post

[Needs Info] Sweet Treat Showdown Activities Locked

[ Edited ]
★★★★ Novice

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7 Plus, iPad
OS Version 15.4.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Sweet Treat Showdown Activities won’t let you click on them
What do you expect to see? Bug fix
Connection Type Wifi
Please select your region Europe
Country England

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad
OS Version 15.4.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Sweet Treat Showdown activities don’t work except for home sweet home baking challenge. The last STS event also did the same.
What do you expect to see? Removing the bug
Connection Type Wifi
Please select your region Europe
Country England

Spoiler
Spoiler
 

Message 1 of 12 (1,891 Views)

Re: Sweet Treat Showdown Activities

Community Manager

Hey there @jessiedhal,

 

Are your Sims currently busy with another event? The Start button on these events shows as greyed out for me as well if my Sims are currently doing another event. 

solaire.png

Message 2 of 12 (1,870 Views)

Re: Sweet Treat Showdown Activities

★★★★ Novice
@EA_Solaire No, I have closed and reopened the app many times as well as deleting and reinstalling too.
Message 3 of 12 (1,860 Views)

Re: Sweet Treat Showdown Activities

Community Manager

@jessiedhal,

 

Try having your Sim travel directly to Market Square to start the event there instead of through the event icon.

solaire.png

Message 4 of 12 (1,854 Views)

Re: Sweet Treat Showdown Activities

★★★★ Novice
@EA_Solaire I have tried this too, I don’t get an option showing to start the activity there either.
Message 5 of 12 (1,849 Views)

Re: Sweet Treat Showdown Activities

★★★★★ Novice

I have this problem too. I can’t click on flavour lab, did it once, and now it is “locked/passive”.

Message 6 of 12 (1,828 Views)

Cannot Start Sweet Treat Showdown Activities - Again!

★★★ Newbie

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Air 2
OS Version 15.4.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Cannot start Sweet Treat Showdown activities.
What do you expect to see? Start button for "Posh Pastry Class" and "Flavor Lab" does not work which avoids me from earning Tokens.
Connection Type Wifi
Please select your region Europe
Country Turkey

Happened at previous Sweet Treat Showdown as well.

Message 7 of 12 (1,806 Views)

Re: Cannot Start Sweet Treat Showdown Activities - Again!

Community Manager

Hey there @BlueberryGrl,

 

Can you fill out the bug template to help us with our investigation please? 

 

Product: 
Platform:
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7):
OS Version:
How often does the bug occur?:
Steps: How can we find the bug ourselves? 
What do you expect to see?
Connection Type:
Please select your region:
Country:

solaire.png

Message 8 of 12 (1,771 Views)

Re: Cannot Start Sweet Treat Showdown Activities - Again!

★★★★★ Novice
@EA_Solaire Iphone 11 pro. IOS 15.4.1.
Greenland (Region North America).
Flavour lab only worked once. Now locked, can’t cime in by science lab or event icon. Have been reset game, did not work.
Message 9 of 12 (1,726 Views)

Re: [Needs Info] Sweet Treat Showdown Activities Locked

★★★★ Novice

3rd Sweet Treat Showdown started today.

 

And I still can’t do home sweet home or flavour lab activities. 

Please fix this! 

My sims are not busy doing other events. I have restarted and even re downloaded the app. The pastry challenge works but nothing else. 

why? 

Message 10 of 12 (1,513 Views)