Retired sims stuck and can't remove

[EA_Solaire]

Hi @1006001968545 

I've merged your post with an open thread on this issue. Please fill out the following template-

Product: 
Platform:
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7):

OS Version:
How often does the bug occur?:
Steps: 
What do you expect to see?:
Connection Type:
Country:

Please also send me a DM with your Player ID. You can find that in-game by following these steps. 

Do not post your ID here, as we don't want your personal info to be public.

[1006001968545]

Hi, please see below info as requested Product: Sims mobile
Platform: Android
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7): Samsung Galaxy S8 

OS Version: I dont know
How often does the bug occur?: All the time
Steps: ?? 
What do you expect to see?: I should be able to remove the Sim
Connection Type: wifi
Country: UK 

Thanks

[Ilois4]

@1006001968545 Hi, check that you have a normally functioning sim living on the same lot as the stuck sims and then check the family portrait and the generations tab to see if you can find the stuck sims.

As far as I understood from other players having similar issue, there might be only the sim’s name (and not necessarily the character portrait). Click the sim/sim’s name and then exit the family portrait.

Hopefully your stuck sims get freed, unfortunately I got no other tips at this point to give you. 🤞

[Jenarle]

@Ilois4 I did your recommended tip and it seems my sim has been freed! I have been dealing with this issue for Months with no resolve, it’s nice to finally be done with it. Thank you so much!!

[kikimarie76]

This worked for me as well.