NOT RECIEVEING MEDALS AFTER WIN

[bswj90234]

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung s7 edge
OS Version 0.91.0
What is your Player ID? Dubious
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug It just started after my two last wins, I went back to check my replays and it said I got zero medals
Steps: How can we find the bug ourselves? I don't know. If I'm the only one having this problem then I would be hard to say, just play some matches and check you medal winnings.
Connection Type Wifi
Please select your region North America
Country U.s.a.

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Screen shot attached

[EA_Grasshopper · Accepted solution]

Hey @bswj90234 thanks for the report! We should have a fix for this in a future update :D

[EA_Grasshopper · Accepted solution]

Hey @bswj90234 thanks for the report! We should have a fix for this in a future update :D

[bswj90234]

Actually what it turned out to be was the system didn't update what medals I won immediately. After a few hours the correct medals I had won was displayed. This accured several time after discovery of said problem, and always fixed itself after a period of time.

[EA_Grasshopper]

Sweet! Thanks for the update

[WADofFORCE]

Happening to myself also, 14 wins in a row no credits or anything for winning....will check back in abit to see if it updated. So cheap ked it still not getting credits for wins also my Sandstorm is dropping levels it was at lvl 10 then 9 now it's showing 8....yep no more money from me to many bugs right now

[WADofFORCE]

Ok update now getting credits ,but not from previous wins, it comes and goes no credits then gives credits......logged out completely from all sign in reload everything and sandstorm still dropping in lvl

[kagekio]

There is a level cap depending on what rank you are. Right now i am gold ll and the max card level is 9 which is what my cards are at right now. If i get a lvl 10 unit it will be level 9 in the match because of the level cap for the rank you in.

[EA_HighCommand]

Hi @WADofFORCE the level decrease is working as intended, depending on the league you are in. 

For example, let’s say you’re in Bronze tier where the unit level cap is 6. All your units are level 5 and level 6, so you’re good to go. However, your opponent has a Titan that’s been pumped up to level 12 already. When the match starts, that Titan will be brought down to level 6, which is the highest level allowed.

As you climb through the ranks, the level cap will slowly increase, allowing for healthy unit progression but always preventing runaway power. This, more than anything else, ensures that superior skill and tactics are the ways to win matches.

The actual unit level cap for each rank is still being tuned and finalized. We’ll release more detailed info in the coming months.

[WADofFORCE]

Thx for reply but not what I meant. I know about the lvl caps on rank. My unit is going down in level I had. Lvl 10 sandstorm after update it's showing lvl 8.

Now that's a bug or glitch.

Also found another bug that gives almost triple and quad the credits you get from donations.

But since I haven't gotten response to emails about my problem except for automated stuff.

Just makes me think EA doesn't care

So should I care?

[EA_HighCommand]

Hi @WADofFORCE,

What's you Persona ID (Settings -> About) so we can have a look at your account? Rest assured that we do care. Where did you send those emails to?