NHL19 Hut Auction bugged my coins

by Kyssssi
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Original Post

NHL19 Hut Auction bugged my coins

★★★ Newbie

Product: NHL 19
Platform:Microsoft XBOX One
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? From the auction section while offering the game bugs with coins and it took me 2 times more and didn't get my 60k from 120k bacl
What happens when the bug occurs? I lose my coins for no reason.
What do you expect to see? I expect to see my 60 000 coins back
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HOCKEY ULTIMATE TEAM
What time did you see the bug? (HH:MM AM/PM)
What is your time zone? EAT - GMT + 3:00
What is your gamertag/PSN ID?
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? Finnish

Product: NHL 19
Platform:Microsoft XBOX One
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? When in HUT auction i was trying to get a player worth 60 000 coins and the game bugged (i guess) when I failed to get the auction player and hut took me 120 000 coins.
What happens when the bug occurs? The game bugged like I was trying to get 2 players but really I was getting only 1 player, so the game took me 120 000 coins which was 2 times more. I had 230 000 coins before this but now I have 170 000 coins. This is the first time I have had this problem with this game.
What do you expect to see? I excpect to see my 60 000 hut coins back.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hockey Ultimate Team
What time did you see the bug? (HH:MM AM/PM) 21.10.2018 2:00 AM
What is your time zone? EAT - GMT + 3:00
What is your gamertag/PSN ID? JusGeZ
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? Finnish

Message 1 of 4 (497 Views)

Re: NHL19 Hut Auction bugged my coins

Community Manager

@Kyssssi

 

Please make contact with an EA Game Advisor so we can look into this for you.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

barry.png
Message 2 of 4 (447 Views)

Re: NHL19 Hut Auction bugged my coins

★★★ Novice

I got the same problem yesterday and I tried to contact EA and they said to me there's no bug so they cannot do anything for me... worst customer service I ever seen...

 

They said that a specialist look at my issue and he did find anything wrong... totally *... Thanks EA to make your customers upset

Message 3 of 4 (307 Views)

Re: NHL19 Hut Auction bugged my coins

★★★ Novice
You know to say to your customer to send a proof of the bug it's completly illogic... we cannot anticipate the bug and take pictures of our virtual wallet at each moment of life just in case we have a bug and lose money...
Message 4 of 4 (300 Views)