NHL 21 online versus bug

[sunnybasra1983]

Product: NHL 21
Platform:Xbox Series X
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Play the game
What happens when the bug occurs? I cannot move my player at all. Controller whether its wired or wireless i cannot move player but while playing online the opponent can keep on playing. I have changed controllers and have had to leave the game and take the loss. I have restarted the console. And itt will be fine for a few games. Starting to happen more often
What do you expect to see? I would like to see me finishing a full game without me not being able to control the game. I have gotten a few losses registered due to this game as i had to back out because I couldnt move at all.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here NHL online versus
What time did you see the bug? (HH:MM AM/PM) 6:15 pm
What is your time zone? PST - GMT - 8:00
What is your gamertag/PSN ID? Basra083
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

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Please fix the bug. Its frustrating

[EA_Aljo]

Hi there, @sunnybasra1983.

Do you play on a wired or wireless connection? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!