June 2020
Thanks for letting me know. I assume you've tried a completely different lineup? Down to the goalies and coach?
June 2020
Unfortunately, I'm out of ideas. I've raised the issue with the appropriate people, but haven't heard back yet. When I do, I'll post an update. I'm very sorry. I definitely understand how frustrating this would be. It's a very odd issue for sure.
June 2020
June 2020
I have not yet. Can you try try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. If they can't get this resolved, they should escalate your case to our specialists for investigation.