NHL 19 Not Receiving Monthly Packs [ Edited ]

[glockman1022]

Product: NHL 19
Platform:Microsoft XBOX One
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I Purchased NHL 19 Ultimate Edition and I'm not receiving my two packs per week for twenty weeks as advertised. Does anyone know how I can get these? To date I haven't received any of the 40 packs.
What happens when the bug occurs? No packs ever received
What do you expect to see? My monthly packs
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here I Purchased NHL 19 Ultimate Edition and I'm not receiving my two packs per week for twenty weeks as advertised. Does anyone know how I can get these? To date I haven't received any of the 40 packs.
What time did you see the bug? (HH:MM AM/PM) From the first month I purchased
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? Glockman1022
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region. I Purchased NHL 19 Ultimate Edition and I'm not receiving my two packs per week for twenty weeks as advertised. Does anyone know how I can get these? To date I haven't received any of the 40 packs.
What is your game language? English

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[Edit - Admin.]

[EA_Barry]

@glockman1022 

Have you been logging into Ultimate Team weekly?

Check the following link for details on pre-order packs:

https://www.easports.com/nhl/game-and-offer-disclaimers

[glockman1022]

Hi Barry -

Yes, I play NHL 19 everyday.  If you review my post, you'll see that it was acknowledged by an EA staff member that they could see that I wasn't receiving my monthly packs.  It's clearly stated that I would receive monthly packs when I purchased the game.  I'm hoping that you'll be able to explain why I haven't been receiving them.  I seem to be getting the run around on this.  

Thanks for your help!

[hameell10]

Same problem over here

[NHL_Live_Support]

Hey @glockman1022 & @hameell10,

Please submit a ticket at https://help.ea.com/.  They should be able to help you.