NHL 19 Franchise Mode Crashing when trying to watch game

[joey783291]

Product: NHL 19
Platform:Sony Playstation 4
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Every time I’m in franchise mode and try to watch a game my game crashes
What happens when the bug occurs? The game crashes
What do you expect to see? The next part after your ready
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here Franchise Mode
What time did you see the bug? (HH:MM AM/PM) 8:30 pm
What is your time zone? ACT - GMT + 9:30
What is your gamertag/PSN ID? ClashDJC
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

‌

Every time I try to watch a game in franchise mode the game crashes after I press ready for both teams, I’ve tried restarting ps4 and everything. My game is also updated all the way...

[joey783291]

please help

[NHL_Live_Support]

Hey @joey783291,

When you say "watch a game", do you mean CPU vs. CPU?  What happens when you try to play the game?

[BENJAMINRABBIT1]

I am having a similar issue in Franchise mode on XBOX One. The error occurs playing CPU vs.CPU and does not reach the start screen. It also occurs when I try to simulate the game. It starts to load and than disappears going back the my XBOX home screen. However, I can advance the day and it simulates and provides the score.