[NEEDS SAVES] Photos turning black (1.102.190/1.82)

by l9mcn09xoomh
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Original Post

[NEEDS SAVES] Photos turning black (1.102.190/1.82)

[ Edited ]
★★★ Newbie

Product - Sims 4

Platform - Xbox S series (6 months old).

Language - English

How often does bug occur - Always

Packs owned: All Expansion, game, and stuff packs including all kits. 
How to find bug: Take a picture with phone or camera, look in inventory

What happens when bug occurs- all photos go Black and paintings go White. This occurs if on the walls or in inventory. Doesn’t matter which sim is taking the camera. Once the photos taken by tripod lasted in the inventory for about five minutes then when black. Pictures taken with just camera and photo went black instantly. Paintings were fine when placed on wall at first but went white the next time played. 
what do you expect -  photos and paintings to remain.

Mods - on console so no mods

When bug first occured - After Oct 31, 2023 update. All photos and paintings in inventory or on walls have been black or white since.  

 

A few days ago all of my photos were black, so I deleted that save and went into that last save I had of that game when the photos were normal. This has never happened before even a few of my paintings were black. I recently purchased the city life expansion pack. But, after I went back everything seemed fine but whenever my male sims takes photos they’re all black, and a few when my female sim takes photos turn black. 

 

Edit By Crinrict: Adjusted Title

Message 1 of 37 (5,744 Views)

Re: Only a few photos turning black

[ Edited ]
Hero

Could you please edit your post and add the following info to your post.

 

Product: The Sims 4
Platform:
Which language are you playing the game in? 
How often does the bug occur? 
What is your current game version number? 
What expansions, game packs, and stuff packs do you have installed? 
Steps: How can we find the bug ourselves? 
What happens when the bug occurs? 
What do you expect to see? 
Have you installed any customization with the game, e.g. Custom Content or Mods?
Did this issue appear after a specific patch or change you made to your system? 

 

The bug template is sometimes not being displayed due to high traffic.

 

Could you also please give some more details on when they turned black ? Did you travel ? Just load the game ? 

 

Are you using any mods/cc ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 37 (5,715 Views)

Console: photos gone after Oct 31Update

★★★ Apprentice

I’m a daily player of Sims 4 on console and I own all the packs. I need to report bugs after the Oct 31, 2023 update. 1. All my family pictures from 5 generations and paintings have all gone black or white. They are all gone. 

Message 3 of 37 (5,469 Views)

Re: Console: photos gone after Oct 31Update

Community Manager

Hi @gnosticabyss 

 

Are you seeing this with recent photos, or older ones? This issue was resolved in September's patch, but it was not retroactive- previously bugged photos were not fixed with this patch: https://answers.ea.com/t5/Bug-Reports/FIXED-XB1-PS4-Photographs-black/m-p/12994209#M258551

solaire.png

Message 4 of 37 (5,428 Views)

Re: Console: photos gone after Oct 31Update

★★★ Apprentice
@EA_Solaire No. I just took these latest pictures the day before the Oct 31update. I had them on the wall but I hadn’t organized them yet. Those all went black including any that were in their inventory and the older ones in frames. In addition, all the paintings that my sim created on the wall all went white. So weird. That has never happened to me before. Thank you so much for responding.
Message 5 of 37 (5,380 Views)

Re: Console: photos gone after Oct 31Update

Community Manager

@gnosticabyss 

 

Thanks for these details- I've merged your post into the current bug report for this issue. Please fill out the template listed in post #2 here.

solaire.png

Message 6 of 37 (5,376 Views)

Re: Console: photos gone after Oct 31Update

★★★ Apprentice

Hi! I’m unable to download the bug rubrics. So this is an update regarding the bug:

 

Product - Sims 4

Platform - Xbox S series (6 months old).

Language - English

How often does bug occur - Always

Packs owned: All Expansion, game, and stuff packs including all kits. 
How to find bug: Take a picture with phone or camera, look in inventory

What happens when bug occurs- all phones go Black and paintings go White. This occurs if on the walls or in inventory. Doesn’t matter which sim is taking the camera. Once the photos taken by tripod lasted in the inventory for about five minutes then when black. Pictures taken with just camera and phone went black instantly. Paintings were fine when placed on wall at first but went white the next time played. 
what do you expect -  photos and paintings to remain.

Mods - on console so no mods

When bug first occured - After Oct 31, 2023 update. All photos and paintings in inventory or on walls have been black or white since.  

Although I was unable to access the actual bug rubric, I hope you can use this. I’m still new at this. Thank you. 

 

Message 7 of 37 (5,230 Views)

Re: Console: photos gone after Oct 31Update

★★★ Apprentice
@gnosticabyss Sorry for the typos. I didn’t proof read before I hit send. The phone and the camera are not going black, the photos are.
Message 8 of 37 (5,227 Views)

Photos turning black

★★★ Newbie

Product: The Sims 4
Platform:PlayStation 5
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.82
What expansions, game packs, and stuff packs do you have installed? Horse ranch, cottage living, discover university, island living, seasons, cats and dogs, get to work, my wedding stories, realm of magic, jungle adventure, parenthood, dine out, spa day, my first pet, spooky.
Steps: How can we find the bug ourselves? Not sure
What happens when the bug occurs? All of my photos taken with the camera are turning black. The photos I had on the walls in the sims house all turned black out of nowhere and I can't get them to go back. I put some that weren't black in the sims inventory and then they turned black again. I haven't used any cheat codes. They started to turn black first in the sims inventory, I closed the game multiple times and re-tried only to find that the photos at the sims home on a different lot had all turned black.
What do you expect to see? The photos were taken in live mode, and displayed live action moments of the sims lives. Prior to them turning black it was still framed images taken in live mode used as decor in the sims home.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

...

Message 9 of 37 (5,132 Views)

Re: [XB] [PS] Photos turning black

★★★ Apprentice
@l9mcn09xoomh Thank you so much for putting my post on the correct rubric.
Message 10 of 37 (4,977 Views)