August - last edited January by crinrict
Product: The Sims 4
Which language are you playing the game in? Dansk
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 220.127.116.110
What expansions, game packs, and stuff packs do you have installed? Udforsk universitetet, Årstider, Hunde og Katte, Byliv, Nye Venner, Arbejdstid, Forældre, vampyrer, Ud at spise,
Steps: How can we find the bug ourselves? I would assume, that you would have to paint a lot of "paint from reference". I, my self should have done about 60-70 paint from reference. They're all hanging on a wall.
What happens when the bug occurs? It randomly appears sometimes when I log in. No matter if everything is up to date or not. I have tried re-installing the sims 4, didn't work out. All the paint from reference-paintings goes black. sometimes other painting does too.
What do you expect to see? I expect to see the reference that had been painted. In my case paintings of my simmers children.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
The problem started occurring about 1,5 years ago and keeps happening seemingly random.
I have attached two screenshots that show the black paintings, and that only some turn black. For the first time ever, one of the paintings was black/white or multi coloured.
Edit By Crinrict: Added Tag to Title
I have the exact same problem and it's soo irritating because you lose important memories of your sims.
It happens whether it's paintings, photos or if you get paintings off the gallery. Even some builds off the gallery with customized photos all go black and there's nothing you can do about it.
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
November - last edited November by crinrict
Product: The Sims 4
Which language are you playing the game in? Deutsch
How often does the bug occur? Every time (100%)
What is your current game version number? The latest version
What expansions, game packs, and stuff packs do you have installed? Everything except SW and Vampires
Steps: How can we find the bug ourselves? I don't know exatly
What happens when the bug occurs? After a long time, I wanted to play again with another family of mine. Once I have been in the house - I see all the pictures I have made are black! Even those paintings where you take a picture! The issue can't be my noteboook, because I have a gaming notebook and playing on this since the first Sims 4 came out.
What do you expect to see? Help or fixes
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No
BTW: These are the errors from MC Commander:
Mod Path Module Function Line Error Class
|exceptions_feedback.py||_on_exception_occurrence||18||<sims4.log.Logger object at 0x00007FF4B6233510>|
|resolver.py||get_participants||1003||SingleObjectResolver: object: object_digitalPhotoFrame_landscape:0x00e50b2f43ce2175|
|random.py||choice||261||<random.Random object at 0x00007FF4CFE895A0>|
Edit By Crinrict: Added Spoiler Tags
Could anyone encountering this issue possibly share a save file with me where it's occurring? Your Config.log (located in your TS4 folder) would also be helpful. You can DM me the link to your files, thanks so much!
Instructions for sending me your files: http://answers.ea.com/t5/The-Sims-4-Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Tea...
I've seen this happen, too. In my case I just rolled back a save and they were there. (Whew!) That may or may not be an option for you, though, depending on when it happened.
I have the same problem. I'm doing a legacy challenge, and I have a painting from reference for each generation and they've all gone black.