[NEEDS SAVES] [LS] LastException: matchmaking_service failed [ Edited ]

[tkassam]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.108.335.1020
What expansions, game packs, and stuff packs do you have installed? none
Steps: How can we find the bug ourselves? happens as soon as game is loaded
What happens when the bug occurs? Twisted Mexi and MCCC find this error with bug reporting features
What do you expect to see? I expect to see no error
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Lovestruck

‌

Please see the following file for error report:

Edit By Crinrict: Adjusted Title, removed personal info

[EA_Solaire · Accepted solution]

---

Under investigation. Accepting as solution for visibility purposes only.

---

Hello all,

If any of you are still encountering this on the latest game version (without mods), would you be willing to share your save file(s)?

If so, please send me a private message with a link to the file. Instructions can be found here: http://x.ea.com/74420

Thanks!

[crinrict]

@tkassam Could you please also remove BE and upload the exception the game throws ?

Just remove all your mods/cc, delete the localthumbcache file and upload the lastsexception file in the documents folder.

[tkassam]

@crinrict Here's the file. I cleared the localthumbnailcache and removed Twisted mexi's Better exception mod. No mods/cc in folder. it's not letting me attach.

Spoiler

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>55ab1a00dfe38fbb66a92c99</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-07-30 14:12:12</createtime><buildsignature>Local.Unknown.Unknown.1.108.335.1020-1.300.000.188.Release</buildsignature><categoryid>matchmaking_service.py:1467</categoryid><desyncid>55ab1a00dfe38fbb66a92c99</desyncid><systemconfig/><screenshot/><desyncdata>[manus] matchmaking_service failed to handle on_all_households_and_sim_infos_loaded due to exception (KeyError: 852608764414141559)&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 609, in do_zone_spin_up&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1659, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 292, in on_enter&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\game_services.py", line 38, in on_all_households_and_sim_infos_loaded&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 454, in on_all_households_and_sim_infos_loaded&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\services\matchmaking_service.py", line 1467, in on_all_households_and_sim_infos_loaded&#13;&#10;KeyError: 852608764414141559rtim=0&#13;&#10;Client Session Time: 19.15&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,257,0,5770&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.22631 GPU: NVIDIA GeForce RTX 4060 nvldumdx.dll 31.0.15.3713, GUID: D7B71E3E-6BC2-11CF-6979-04610EC2D235&#13; &#10;</desyncdata></report>
</root>

Edit By Crinrict: Added Spoiler Tags

[crinrict]

@tkassam Thank you.

EDIT: Do you see any ingame symptoms or just the LE ?

[Whaeveer]

I have tested vanilla & attached the lastexception.txt file I too keep having this same issue.

[Whaeveer]

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>3a4eaa682d62b00266a947b8</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-07-30 16:06:59</createtime><buildsignature>Local.Unknown.Unknown.1.108.335.1220-1.300.000.188.Release</buildsignature><categoryid>matchmaking_service.py:1467</categoryid><desyncid>3a4eaa682d62b00266a947b8</desyncid><systemconfig/><screenshot/><desyncdata>[manus] matchmaking_service failed to handle on_all_households_and_sim_infos_loaded due to exception (KeyError: 1117195239870700305)&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 609, in do_zone_spin_up&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1659, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 292, in on_enter&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\game_services.py", line 38, in on_all_households_and_sim_infos_loaded&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 454, in on_all_households_and_sim_infos_loaded&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\services\matchmaking_service.py", line 1467, in on_all_households_and_sim_infos_loaded&#13;&#10;KeyError: 1117195239870700305rtim=0&#13;&#10;Client Session Time: 17.37&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,257,0,5770&#13; &#10;Modded: False&#13; &#10;SystemInfo: Mac OS X Version 14.5 (Build 23F79) GPU: Apple M2 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;</desyncdata></report>
</root>

[tkassam]

@crinrict I haven't noticed any gameplay issues yet. ATM, I noticed it throwing this error throughout the game at lot changes and of course at start-up. I'm aware of it because MCCC is installed during my gameplay. However, I repaired my game and I don't want to see this issues nor have it get any worse. Thanks for any help.

[whiletheflies]

@tkassam Also having this issue, but is affecting gameplay - Sims t-pose and reset after any Romantic interaction.
Just replying to keep an eye on this as it's taken days for me to try to fix this! Been on the MCCC discord and it says 'unknown error' removed all mods and it still hapens.

[Pufferfish112]

this bug corrupted my save file

[crinrict]

@Pufferfish112 Could you describe what happens in your save and how it0s corrupted ?

Are you a mod user generally ?