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[NEEDS SAVES] Fire alarm but no fire (invisible fire ?)

by soda423
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[NEEDS SAVES] Fire alarm but no fire (invisible fire ?)

[ Edited ]
★★ Newbie

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Svenska
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? Sp04
What expansions, game packs, and stuff packs do you have installed? Get famous, Seasons, Cats and dogs, Laundry stuff, City living, Get together, fitness stuff, Get to work, vampires, dine out, spa day, backyard stuff, movie hangout stuff, spooky stuff, Spa day, perfect patio, the free Christmas pack.
Steps: How can we find the bug ourselves? If it starts burn but you can't see any flames to extinguish and the fire alarm rings while your Sims panicks.
What happens when the bug occurs? I came back to my game after I had been in CAS, and it said there was fire. I had a fireplace, so I went and took out the fire in the fireplace. But it still said there was fire in the house, and my Sims panicked and ran out, but I still couldn't see any flames, only that it was black on the floor. So I'm stuck because I can't do anything because it says there is fire in the house but I can't extinguish it because there are no flames. I've tried with the cheat that puts out fire, but the alarm keeps ringing.
What do you expect to see? So it should start a fire with flames, because the fire alarm rings. But my Sims Sims panicked even if there is no flames there. It should start a fire and it should keep spreading.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I've tried with the cheat that extinguishs the flames but the only sign of a fire I can see is black on the floor. There should probably be a fire in the fireplace that started to spread out of control but there is no flames to extinguish but everything in the game acts like there is fire on the lot. 

Message 1 of 7 (249 Views)
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Re: It says my house is on fire but I can't see any flames.

[ Edited ]
Hero

@soda423 There was an issue with invisible flames before

Could you post a picture of your ingame graphics settings ?

 

Could you please also check on your exact game version number: https://sims4.crinrict.com/eng/2018/07/how-to-find-your-game-version-number/

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 2 of 7 (216 Views)
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Re: [NEEDS INPUT/A] Fire alarm but no fire (invisible fire ?)

Hero
@soda423 Tagging for feedback

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 3 of 7 (177 Views)
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Re: [NEEDS INPUT/A] Fire alarm but no fire (invisible fire ?)

EA Sims Team

We're having trouble reproducing this one, could you possibly share a save file and/or video? Thanks much for the help! 

 

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...

Message 4 of 7 (171 Views)
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Invisible Fire

★★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? 1.62.67.1020 (Unsure)
What expansions, game packs, and stuff packs do you have installed? All expansion packs as of Apr. 15 2020 bar Get to Work, + Dine Out, Parenthood & Laundry Day
Steps: How can we find the bug ourselves? Have a fire start from a fire place, get the fire notification, sims panicking and fire alarm going off, the fire is invisible and cannot be extinguished.
What happens when the bug occurs? My sims get back to their home lot from a restaurant, and I immediately get the fire notification. Furniture and floor starts getting burnt as it would in a regular fire, but I can't see the fire or click on it. I can click on the furniture and I get the extinguish option, but when I click it my sim does the 'Can't reach' animation.
What do you expect to see? The fire should be visable and my sim should be able to extinguish it.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? No

I've seen this happen in a video and I've had the problem before as well, but both times the sim has been able to click on the floor and extinguish the invisible fire. I am not able to remove custom content to see if that fixes the problem as I would have to close the game without saving because of the fire on the lot. I have had problems with sims not being able to reach things in the apartment before, but not in this room. I moved any objects I could without going into build mode, but nothing changed.  I understand that I will have to close the game without saving if I can't fix the problem.

Message 5 of 7 (142 Views)
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Re: Invisible Fire

Hero
@AllamahDaLlamah Merged this with existing bug report.

QA is looking for saves but I since you can't save this is only useful if it happens reproducibly on reloading your save.

There's probably no other solution then reloading.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 6 of 7 (100 Views)
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Re: Invisible Fire

★★★ Novice

OK, thank you.

Message 7 of 7 (96 Views)