December 2016 - last edited December 2016
I have this problem also. This started for me sometime in June 2016; I noticed around the time kids started disappearing when they were hunting for toys in trash cans. At that time I was on Window 8 and since then I've upgraded to Windows 10 and the problem persists. My GPU is NVIDIA GeForce GTX 960M. I just updated my drivers (I saw you recommend that) and I sent a Sim to space and they still came back invisible. Having my Sim shower doesn't usually help, though taking them into CAS does. Any help with this would be appreciated.
Thanks!
Jennifer
December 2016
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Also are you using custom content or mods in your game ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2017
I'm having the same issue. Saving the game returned visibility in one session, but is not in another. I'm running macOS Sierra 10.12.2 with a 2.9 GHz Intel Core i5 processor and an Intel Iris 6100 graphics card with 1.5 GB of VRAM, both well above the minimum.
January 2017
Hi Crin,
Sorry for the very late reply; I never noticed that you replied until I got an update on this thread yesterday. I don't use mods, but I did change some graphic settings after looking around the site and it seems like something seems to have resolved the problem (I just went on and checked). I don't remember exactly what I changed in the graphic settings, except I changed a few that had been on medium to high, but then that gave me a problem with terrain paints (ie if I used them, the rest of the lot that was unpainted would turn dark brown), so I have since further changed my graphic settings (switched a couple back to medium) and that is no longer an issue.
I assume that you no longer need to see my DxDiag since the problem seems to be gone (at least for now ). I do have another question; I did look to see how to run a DxDiag, and the option to run the DxDiag on a 64 bit system isn't coming up even though I have a 64 bit system plus under system information it states I'm on a 64 bit system when I pull up the DxDiag tool. Would you have any idea why this is the case?
Thanks and regards,
Jennifer
January 2017
The 64 bit option only comes up on Win 7. On Win 8.1 and 10, Windows is able to properly use the right version on it's own.
If it's solved, no, I don't need your specs
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2017
I'm gonna bump because I'm still having this issue
January 2017
Did you try playing around with your graphics settings as suggested above ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2018
Hi @Pirathle
this is a know issue so I merged the old thread into yours.
What kind of graphics card do you have ? Have you tried taking a shower to make them visible again ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2018
Tagging @Pirathle for specs
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2018 - last edited January 2018
Hello @crinrict,
Thank you a lot for the merging.
This is my computer specification :
Nom du modèle : MacBook Air
Identifiant du modèle : MacBookAir7,2
Nom du processeur : Intel Core i5
Vitesse du processeur : 1,6 GHz
Nombre de processeurs : 1
Nombre total de cœurs : 2
Cache de niveau 2 (par cœur) : 256 Ko
Cache de niveau 3 : 3 Mo
Mémoire : 8 Go
Version de la ROM de démarrage : MBA71.0171.B00
Version SMC (système) : 2.27f2
They re-appear when they come back from work or when they take shower effectively.