September 2016
Hi. My Sims frequently return from space invisible when their icon shows that they should be wearing their spacesuits. Please let me know if there is any further information I can provide.
Thanks,
Jennifer.
September 2016
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
You can attach the txt file to your post directly.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
September 2016
@crinrict, thanks. I have attached my DxDiag. One problem with it - I upgraded (I think) my video card from a built-in card to a NVIDIA GEFORCE GT 730 video card. It's not showing on my DxDiag. I don't know if Dell gave me bad info (possible), if the company who sold me the video card gave me bad info (possible), or if I misunderstood which slot the video card is supposed to use (knowing me, very possible).
Thanks,
Jennifer.
September 2016
Your card is showing. Not sure if the drivers are up-to-date though cause those are showing as n/a.
Tagging @SimGuruNick to see this
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
September 2016
@crinrict, thanks. The DxDiag shows (I think) the built-in video card and the drivers for it. I am in conversations with Dell about the video card upgrade since it doesn't seem to be working. There should be an option in the BIOS system to change the primary video card, but there is no option of that sort in my BIOS system. I don't know what my options are, although I do have a spare hard drive if I need to swap that out if it would do any good.
In short, while this may be a bug, it could also be my computer.
Thanks,
Jennifer.
September 2016
Do you have the Nivida experience ? Does the card show in your device manager ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
September 2016
September 2016
Is it still happening ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
October 2016
Hi @RZ_Princess
There should be newer drivers for your card. Try updating.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads