July 2018 - last edited July 2021 by crinrict
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? n/a
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Go into cas, put on the seasons hair, and move the eyes around.
What happens when the bug occurs? there is a weird black box/graphic glitch with the hair. More obvious on certain eyes.
What do you expect to see? No graphic glitch.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After Seasons was installed. I't a seasons hair.
I've attached the pictures that show the issue It even is visible on the UI picture, as shown.
Edit By Crinrict: Merged thread & Adjusted title to be more clear
Solved! Go to Solution.
July 2021
We fixed a few hairstyles (yfHair_EP05WavyBob, yfHair_EP01PartedFlat,
yfHair_EP05UnderCutDreads, yfHair_EP01ShortSwept and yfHair_DreamyCrew) that
when used with the recently added color options would create splotches in the eyes,
change the color of teeth, and/or change the eyelashes color.
Fixed in Patch 1.77.131/1.44
If you're still experiencing this issue, please create a new thread.
I hope that's all of the ones mentioned
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2018
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
March 2019
Having the same issue
March 2019
Same here. With and without the mods folder. On his blonde-haired brother, it's barely visible so I assume it's something linked to the hair color.
September 2019
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.55.105.1020
What expansions, game packs, and stuff packs do you have installed? All Packs.
Steps: How can we find the bug ourselves? Choose the hair that I've capture.
What happens when the bug occurs? Sim will get a black glitch on their eyes.
What do you expect to see? The glitch is be gone
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I've choose a one hair style from Seasons Pack and sim's eyes are appeared the black glitch on it.
June 2020 - last edited June 2020 by crinrict
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.63.136.1010
What expansions, game packs, and stuff packs do you have installed? I only have sims 4 seasons
Steps: How can we find the bug ourselves? by going into CAS
What happens when the bug occurs? In the eyes of my sim there seems to be a texture problem within the eye, this did not occur before i downloaded sims 4 seasons
What do you expect to see? i expected the eye to be normal, and I even use the default eyes to see if it was a CC problem
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I downloaded seasons
It seems as if the texture is not being applied to the mesh right or as if a chunk of the texture is missing, I have just downloaded the sims 4 seasons expansion and before downloading this did not occur, i changed to a default eye swatch in the game so its not my CC, I also removed my script mods to see if that was the problem, i have yet to remove my CC...
This is very annoying and i want to fix it ASAP.
thanks,
-Stary
EDIT: i have removed my CC
the problem is still Occurring
June 2020 - last edited June 2020
HI @StarySkullz
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
That's said, seen this reported earlier for certain clothing/hairstyles. Does it matter for you what your Sim is wearing or the hairstyle the have ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
June 2020
June 2020 - last edited June 2020
@pwcreations Can't remember if we have this specific hairstyle.
What pack is this from ? Seasons ? I did ask above if it's only that hairstyle but OP hasn't come back.
Do you see it on others ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
June 2020