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Re: Item texture glitches

by hughezzyy
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Original Post

[NEEDS INPUT] Item texture glitches in laptop mode

[ Edited ]
★★★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? n/a
What expansions, game packs, and stuff packs do you have installed? Pets, City Living, Get Together, Get To Work, Parenthood, Vampires, Dine Out, Spa Day, Outdoor Retreat, Laundry Day Stuff, Vintage Glamour, Backyard stuff, Kids Room, Cool Kitchen Stuff, Perfect Patio stuff
Steps: How can we find the bug ourselves? Placing the toilet paper, potted palm, Long John Buttercups chandelier or the square confection ceiling light inside a room makes this glitch happen. When placed outside they are fine and if you hover over them with the mouse they are fine too.
What happens when the bug occurs? Parts of items are invisible or change colour - for example, the palm tree plant's leaves become invisible and one side of the toilet paper can either go invisible or have strange colours on it.
What do you expect to see? Complete objects without strange colours or invisible parts.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

toilet paper.jpgpotted palm.jpgScreenshot_32.jpglight.jpgThis glitch has been occurring for some time now for me where the textures of items either appear in a way that they shouldn't or don't appear at all. I do use custom content but when these glitches started appearing I removed it all but they still persisted. I don't use a lot of cc either and I have no mods. I've tried clearing the cache but nothing has worked. I have tried repairing the game via origin too

Message 1 of 6 (703 Views)

Re: Item texture glitches

@hughezzyy I am unable to reproduce this in my game.  I know you've taken some steps to try to clean up your game, but please do the following, in order: 1) Remove all mods/CC to a different location, 2) clear your cache, 3) repair the game via Origin, 4) start a new save and test the objects in the new save.  If you still experience problems with them after all of the above and in a new save without mods/CC, let us know.

________________________________________________________________________________
I love to troubleshoot and help resolve issues, but I do not work for EA and am doing this on a volunteer basis. Please be patient, as sometimes life happens, and it may take me a bit to get back to you.
Message 2 of 6 (660 Views)
Highlighted

Re: Item texture glitches

★★★★ Novice

I tried these steps but unfortunately didn't solve the problem. However, I tried switching off laptop mode and up to now the problems have gone! Thank you anyway for your help!

Message 3 of 6 (632 Views)

Re: Item texture glitches

Ah, okay, yes I do see all of those glitches with the items in laptop mode.  Will add to our list.

________________________________________________________________________________
I love to troubleshoot and help resolve issues, but I do not work for EA and am doing this on a volunteer basis. Please be patient, as sometimes life happens, and it may take me a bit to get back to you.
Message 4 of 6 (606 Views)

Re: Item texture glitches

Update on this issue post the 6/19/18 patch - I am no longer seeing issues with the listed objects *except* for the Square Confection Ceiling Light.  The light still has a glitch where all side of it except one turn black upon placement:

 

@hughezzyy could you check the objects in your game?conflight.jpg

________________________________________________________________________________
I love to troubleshoot and help resolve issues, but I do not work for EA and am doing this on a volunteer basis. Please be patient, as sometimes life happens, and it may take me a bit to get back to you.
Message 5 of 6 (493 Views)

Re: Item texture glitches

★★★★ Novice

Hi, sorry for the late response. I've checked all of the objects from my original post and they are all fine apart from the Square Confection Ceiling Light. It's the same glitch as shown in your picture and still only seems to occur in laptop mode.

Message 6 of 6 (457 Views)

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