June 2019 - last edited June 2019 by crinrict
Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 220.127.116.110
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Plant a coconut tree, wait for it to grow.
What happens when the bug occurs? The tree displays a floating bunch of leaves at a distance, just the trunk a bit closer, and then the full tree at close range.
What do you expect to see? A full tree, at least not the floating bunch of leaves.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I've included some images of the issue.
@verfens Can you please also include your graphics settings in your game? Thanks!
June 2019 - last edited June 2019 by EA_Lanna
@verfens I suspect there may have been some adjustments to the visuals to prep for the new pack. Although it is certainly possible that this is a glitch/bug, or at the very least an adjustment that should be made in the game to make these items so they display properly at all graphics quality settings, I would recommend as a work-a-round that you try playing with the graphics settings a bit and see if it helps. In other words, raising the quality some in the settings.
Please try setting your graphics to medium and this should fix it. Thanks!
(Posts merged by CM)
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Please only contact me via PM when asked to do so.
I’m also on a Mac on all low settings and laptop mode; I’m experiencing the exact same issue as shown in the original post.
January - last edited January
I believe laptop mode can cause issues, as can the low graphics settings. Please take it off laptop mode, then put your graphics to ultra (in graphics quality). Then re-start the game. If that fixes the issue but you have lag problems or other signs of too much drag on your computer you can try tweaking the graphics quality settings and re-check the results.
Edit: Upon review you should not need to disable laptop mode for this issue, as it looks like adjusting the graphics to medium will work. If this doesn't you can try adjusting the graphics higher until the trees display correctly. This is the current workaround. Thanks!
SheriGR – I don’t work for EA