February - last edited February by crinrict
Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 22.214.171.1240
What expansions, game packs, and stuff packs do you have installed? All except a few stuff packs.
Steps: How can we find the bug ourselves? Get a celebrity the CelebuSerum option. Move to a new house (I've tried through the phone, merge households, and edit households) Wait for the mail.
What happens when the bug occurs? No mail arrives after the move.
What do you expect to see? Mail should arrive, including bills, fan mail, and celebuserum, as before the move.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After installing Get Famous this started, and it got worse after the last update.
I have three different saves that have had this problem. I repaired my game each time it happened, and tried deleting the mailbox and putting up a new one as recommended for the old geocouncil issue.
On two of the saves (before the last patch), deleting the mailbox, going to live mode (so a mailbox spawns somewhere on the lot), then putting up a new one stopped the glitch. However, with the newest patch, celebuserums and fan mail still don't arrive even when the bills have come twice if that's all I do. I tested all three saves after the patch, and they now don't receive their celebuserum if I move them again.
In a separate house on the last save, a celebrity receives fan mail, but no celebuserum, and I have moved him and his mail still arrives like before. The only time I've had this problem is with celebuserum households that I've moved from the lot they were on when I first chose celebuserum.
I have found one workaround that is consistent between all three saves. Follow all these steps in order if you want to move:
1. Move to a new lot.
2. Delete mailbox (do not add a new one yet)
3. Go into live mode (a new mailbox will spawn)
4. Delete spawned mailbox and place new one.
5. Get celebrity cleanse, then re-choose celebuserum.
After doing all that (in that order), the mail was good. As long as they didn't need to move again.
Additional Info: The how-to page says to include these files (except I didn't have room for the saves folder) Bug Report Files
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