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Re: [NEEDS INPUT/A] Faces on Sims gone when taking photos

by DizzyDee-K
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Original Post

[NEEDS INPUT] Faces on Sims gone when taking photos

[ Edited ]
★★★★ Novice

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.53.115.1220
What expansions, game packs, and stuff packs do you have installed? Cats and Dogs, City Living, Get Famous, Get to Work, Get Together, Seasons, Outdoor Retreat, Vampires, Spa Day, Parenthood
Steps: How can we find the bug ourselves? All I'm doing is trying to take a picture of a SIM. The selfie option and the other ones give me a picture like I'm halfway inside the SIM's face.
What happens when the bug occurs? My SIM has no face. The picture looks like I'm inside his head.
What do you expect to see? Previously I had no problems taking pictures. My SIM was able to take them without difficulty. I was able to take one successfully, but the next one glitched.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After the most recent patch, this error occurred. As of yesterday morning (prior to the patch), I had no issues.

Thank you!

Message 1 of 13 (273 Views)

Re: [NEEDS INPUT/A] Faces on Sims gone when taking photos

Hero
@WillParkinson I can't duplicate this but maybe it's a mac issue. I have some mac folks test it.

What's your graphics card ?

Happy Gaming
Crin


Trennlinie


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Please only contact me via PM when asked to do so.


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Message 2 of 13 (242 Views)

Re: [NEEDS INPUT/A] Faces on Sims gone when taking photos

★★★★ Novice

AMD Radeon R9 M290X 2 GB

Message 3 of 13 (232 Views)

Re: [NEEDS INPUT/A] Faces on Sims gone when taking photos

@WillParkinson @crinrict

I've tried this on multiple sims but cannot reproduce. I have the AMD Radeon Pro 560 4Gb, running Mojave 10.14.5. Which version of macOS are you running?


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 4 of 13 (201 Views)

Re: [NEEDS INPUT/A] Faces on Sims gone when taking photos

★★★★ Novice
Message 5 of 13 (190 Views)

Re: [NEEDS INPUT/A] Faces on Sims gone when taking photos

@WillParkinson

Mojave too, thanks. Have you repaired your game in Origin? If that doesn't fix it please move your whole Sims 4 folder to the desktop then re-launch your game. It will be like new as all your saves etc. are in the folder you moved. Play a household and take selfies to see if it still occurs.


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 6 of 13 (186 Views)
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Re: [NEEDS INPUT/A] Faces on Sims gone when taking photos

[ Edited ]
★★★★★ Apprentice

macOS 10.14.5 

 

 Model Name: MacBook Pro

  Model Identifier: MacBookPro15,1

  Processor Name: Intel Core i7

  Processor Speed: 2.6 GHz

 

Chipset Model: Radeon Pro 560X

  Type: GPU

  Bus: PCIe

  PCIe Lane Width: x8

  VRAM (Total): 4 GB

  Vendor: AMD (0x1002)

 

I've been having this problem randomly since the IL patch. I've reset and repaired, but I don't know if that really fixes the issues or it just randomly goes away. Sometimes traveling fixes it. Sometimes having the effected sims move to a different spot on the lot or in the area fixes it. I play rotationally and haven't checked this with all my Sims, so don't know if it's specific to certain households or not. First noticed this when playing with my Sim who sells his photos at a retail lot.

 

Here's a sim taking a "selfie." You can see her in the mirror, but not in the foreground.

 

07-20-19_5:44:39 PM.jpg

Message 7 of 13 (164 Views)

Re: [NEEDS INPUT/A] Faces on Sims gone when taking photos

★★★★ Novice

Thus far it SEEMS to work. I'll keep an eye on it. Thank you for your help!

Message 8 of 13 (136 Views)

Re: [NEEDS INPUT/A] Faces on Sims gone when taking photos

@WillParkinson @DizzyDee-K

Could it be when your sim is near a wall or large object?


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 9 of 13 (132 Views)

Re: [NEEDS INPUT/A] Faces on Sims gone when taking photos

★★★★ Novice

I don't think so. It was happening outside in the middle of the yard as well as in the house.

Message 10 of 13 (115 Views)

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