Re: Sims 4 gallery following error

by crinrict
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Original Post

Re: Sims 4 gallery following error

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@EuphorialQueen Thanks for helping too. Sorry if I'm kinda slow with things because I'm new to all of these.
Message 10 of 21 (463 Views)

Re: Sims 4 gallery following error

[ Edited ]
Champion

@RenOSimslife Bug Reports are in a different board in AHQ: https://answers.ea.com/t5/Bug-Reports/bd-p/The-Sims-4-Bugs When you click to start a "New Topic" there you will get a different reply 'form' with questions that you fill in. It will ask for information like your game version, what format you play on, and specifics of what's happening. This is all information that will help EA if they need reproduce and fix an issue if it's determined to be a bug.

 

It will also allow others to find the issue in their search if they are having the same problem, and they can then 'me too' the post and add additional information from their case if it's helpful. This is an important escalation process both for further testing and determining if an issue is in fact a bug.

 

Did you see the posts that @EA_Cade@EuphorialQueen , and myself made about us trying to follow ourselves, the results, and us trying again as 'friends' to see if that effects our results? Both EuphoriaQueen and I have sent you a friend request. If you would please accept the friend requests we sent in Origin we can do this additional troubleshooting step. Thank you!

 


SheriGR Coffee cup I don’t work for EA

SheriGR   I don’t work for EA.


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Message 11 of 21 (498 Views)

Re: Sims 4 gallery following error

Champion (Retired)

 

@RenOSimslife  @EA_Cade 

You are quite welcome. {Smile}
Did you see the friend requests both @SheriGR  and I sent you on Origin?
I am wondering if there is an error of some sort with your account settings.

- EQ Avid Sims Player
I do not work for EA
All packs installed and patches are current.
PC / Win 10
Never used CC or mods.

EQ Avid Sims Player
I do not work for EA but I do volunteer at AnswersHQ to help others with their game issues.
EAGameChanger - The Sims 4 Gallery Creator
Gallery Tag: #EQCreations
Message 12 of 21 (497 Views)

Re: Sims 4 gallery following error

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@EuphorialQueen yes I had to reinstall my origin tho, it wasn't loading properly earlier.
Message 13 of 21 (468 Views)

Re: Sims 4 gallery following error

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@SheriGR as for the Bug report, I haven't started yet I'm waiting for my friend to go online to help me with the screenshot of the error. I have no problems with following other people, but I have a problem with people following me.

I also checked my privacy settings and it was set to everyone.
Message 14 of 21 (465 Views)

Re: Sims 4 gallery following error

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@SheriGR Hi I just finished making the report. I hope i did it properly.
Message 16 of 21 (457 Views)

Re: Sims 4 gallery following error

[ Edited ]
Champion

@EA_Cade  @RenOSimslife @EuphorialQueen Since you did accept our friend requests... I just tried re-entered my game & I still get the error when trying to follow you in the in-game gallery.

Thank you for creating the bug report. I'
m looking into whether I should also add my information there at this point.


SheriGR   I don’t work for EA.


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Message 17 of 21 (445 Views)

Re: Sims 4 gallery following error

Hero

Hi @RenOSimslife 

 

I merged your reports.

 

Did you ever change your Origin ID ? Anything off with your account lately ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 18 of 21 (414 Views)

Re: Sims 4 gallery following error

★★★★★ Novice
@crinrict Nope, I haven't changed it. Btw, Is there a way to directly send this complaint to a customer service or something?
Message 19 of 21 (380 Views)

Re: Sims 4 gallery following error

Hero

Game advisors can be found through live chat or call-back

 

Click on this this link for fast finding https://help.ea.com/en/contact-us/ 

 

In Details here: How to contact a Game Advisor

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 20 of 21 (366 Views)