December 2019
December 2019 - last edited December 2019
@RenOSimslife Bug Reports are in a different board in AHQ: https://answers.ea.com/t5/Bug-Reports/bd-p/The-Sims-4-Bugs When you click to start a "New Topic" there you will get a different reply 'form' with questions that you fill in. It will ask for information like your game version, what format you play on, and specifics of what's happening. This is all information that will help EA if they need reproduce and fix an issue if it's determined to be a bug.
It will also allow others to find the issue in their search if they are having the same problem, and they can then 'me too' the post and add additional information from their case if it's helpful. This is an important escalation process both for further testing and determining if an issue is in fact a bug.
Did you see the posts that @EA_Cade, @EuphorialQueen , and myself made about us trying to follow ourselves, the results, and us trying again as 'friends' to see if that effects our results? Both EuphoriaQueen and I have sent you a friend request. If you would please accept the friend requests we sent in Origin we can do this additional troubleshooting step. Thank you!
SheriGR – I don’t work for EA
December 2019
You are quite welcome. {Smile}
Did you see the friend requests both @SheriGR and I sent you on Origin?
I am wondering if there is an error of some sort with your account settings.
- EQ Avid Sims Player
I do not work for EA
All packs installed and patches are current.
PC / Win 10
Never used CC or mods.
December 2019
December 2019
December 2019
December 2019 - last edited December 2019
@EA_Cade @RenOSimslife @EuphorialQueen Since you did accept our friend requests... I just tried re-entered my game & I still get the error when trying to follow you in the in-game gallery.
Thank you for creating the bug report. I'm looking into whether I should also add my information there at this point.
December 2019
I merged your reports.
Did you ever change your Origin ID ? Anything off with your account lately ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2019
December 2019
Game advisors can be found through live chat or call-back
Click on this this link for fast finding https://help.ea.com/en/contact-us/
In Details here: How to contact a Game Advisor
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads