[FIXED] Downloaded and changed Photo frames revert color on moving [ Edited ]

[schnuck01]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.55.105.1020
What expansions, game packs, and stuff packs do you have installed? All expansion, All game packs Fitness, Laundry, Toddler, Patio, Moschino,Cool Kitchen,Vintage Glamour,Kids room,Backyard
Steps: How can we find the bug ourselves? 1) Use framed photos from gallery - place photos on wall, change frame color, move picture 2) Use Framed photos from gallery - place photos, change frame color, save lot, move lot 3) Download medium framed photos from gallery - place wall - frames STILL disappear
What happens when the bug occurs? 1) When the color is changed on a photo frame it will revert back to the original color when the photo is moved and when the lot is moved. 2) Medium sized photo frames still disappear when placed from gallery
What do you expect to see? Frames retaining color and medium sized frames not disappearing
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. This problem started after the Moschino patch

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@SheriGR 

There are still problems with framed photos as described above.

[crinrict · Accepted solution]

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Photo frames used within Gallery Uploads would not retain their chosen color once those lots were downloaded from The Gallery. They’ve been properly chastised and will listen to you now.

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Fixed in Patch 1.60.54

[schnuck01]

There is Still an issue with frames, if you change frame colors they Will revert back to original color when the lot is placed again also, if you change the frame color and just touch the picture again it reverts back to original color. Sigh. 

[SheriGR]

@schnuck01  Wow... I am very disappointed to hear that. So they always revert to black in your game? Do you have any Mods or CC? I will test in my game also.

[schnuck01]

They revert back to the color of the frame that the original photo creator uploaded them in, so if the frames are brown and I change them to grey and want to move the photo  after it snaps to the new location the frame changes back to brown or if I  move the house to a new lot all the frames change back to the color they were uploaded in.

I don't have any cc and I took my mods out to test it.

Can anyone else confirm?

Edit - adding OK this doesn't seem to be fixed at all, at least not for all pics, I just placed a wall from the the gallery with white frames in the thumbnail and they all disappear when placed - these photos are by Mandykay77 'laundry room pictures' 

[SheriGR]

@schnuck01 Okay... I finally was able to reproduce as follows:

• I had a home in the gallery/library (from shortly before the first frames bug/update). I had added frames and made the frames white when I made the home. These white frames were stripped from them by the bug. 
• I re-added the white frames to these photos and saved the lot to my library.
• I placed the lot (today) from my library and the white frames were still there.
• If I change the color of a frame then move it, once placed the color changes back to white. 
• I then changed several frames from white to black or brown.
• I saved this lot to the library then re-placed the lot.
• All of the frames had changed back to white after I placed the lot.

Can you confirm that this is what is happening to you?

[schnuck01]

Yes, this is exactly what is happening and in addition, I believe medium framed photos are still placing without frames. I placed several walls of Mandykay's and all the frames disappeared (I believe she used medium sized photos as opposed to the large size photo)

The large photos frames are there when placed they just don't retain a color change when moved. 

[SheriGR]

@schnuck01 Thank you for all of this information. Would you please add all of your information to a new bug report? https://answers.ea.com/t5/Bug-Reports/bd-p/The-Sims-4-Bugs Please then provide the link to the new report for me here or tag me there so I see that the report has been created. I can 'me too' and add my information & confirmation of testing and finding this in my game also. We can then see if others confirm what we are seeing. Thank you!

[schnuck01]

Done 

[SheriGR]

@schnuck01 

I was able to reproduce as follows:

• I had a home in the gallery/library (from shortly before the first frames bug/update). I had added frames and made the frames white when I made the home. These white frames were stripped from them by the bug. 
• I re-added the white frames to these photos and saved the lot to my library.
• I placed the lot (today) from my library and the white frames were still there.
• If I change the color of a frame then move it, once placed the color changes back to white. 
• I then changed several frames from white to black or brown.
• I saved this lot to the library then re-placed the lot.
• All of the frames had changed back to white after I placed the lot.

Edit:  Note:  This test did not include the added issue of the Medium frames.

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SheriGR – I don’t work for EA.

• Me Too – if you also have this problem – first post on bug report has this button
• XP – for helpful comments (& to help others 'level up')

[crinrict]

@schnuck01 Moved the whole discussion over to the new thread.