November 2019 - last edited July 2020 by crinrict
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.58.63.1010
What expansions, game packs, and stuff packs do you have installed? Discover university, get famous, seasons, city living, get together, get to work, realm of magic, strangerville, parenthood, laundry day, vintage glamour stuff, kids room stuff, and holiday celebration.
Steps: How can we find the bug ourselves? In build mode on random walls on all levels of house
What happens when the bug occurs? You cannot delete walls or change wallpaper
What do you expect to see? I expect to be able to delete/move walls and change or add wallpaper
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Whenever I click to add wallpaper or anything like that, a prompt that says “can’t complete Action due to an undeletable object” but there is no undeletable object and it occurs randomly with no correlation to any objects, and it’s happened to multiple houses, both from the gallery and personally built. Does anyone know how to fix this?
Edit By Crinrict: Adjusted Tag
November 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2019
November 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2019 - last edited November 2019
@Calista098 You said that you removed your mods. Can you please try this:
Close the game. Move the entire Mods folder to your desktop (so the game will create fresh folder when you restart) then delete the localthumbnailcache.package file in your 'The Sims 4' folder. Also delete any other folders in the 'Sims 4' folder with word cache in the name.
Then please start your game and create a new save and see if the issue is present in that new save.
Let us know how it goes. Thanks!
SheriGR – I don’t work for EA
January 2020
Have had this problem multiple times, last time today. The problem disappears after game restart but pops up again sometimes.
January 2020 - last edited January 2020
@Sozki Can I confirm a few things in your case?
Mods/CC or Repair information: (please click spoiler tag):
Do you have Mods or CC (or have you ever had them)? If you do please remove them in this process and try the troubleshooting as described below. (If you don't have Mods or CC, just skip the part about removing the Mods folder, but still delete the cache files mentioned and run the repair.) If you ever had Mods or CC in the past then do the steps as if you have them currently (removing the Mods folder), as there could be damage that has remained after you removed them.
Do not re-add any or your Mods or CC at this time. Please then restart your game and do not enter your previous game-save but begin a new game. See if the issue is present in this new game-save.
If it was Mods/CC: If this fixes the issue I would recommend that you check with the Mod and CC creators to see if there are any known issues with their Mod/CC clashing with the recent update and if so do they have an updated Mod/CC that will address the changes in the game's code from the update. You can then re-add your updated Mods/CC one at a time to see if one was conflicting with the function/causing the glitch - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.
Let us know how it goes. Thanks!
January 2020
You cannot delete walls or add wallpaper in The Sims 4. EA is planning to add this feature in a future update, but it is uncertain. Sorry!
January 2020 - last edited January 2020
@SheriGRHi!
I'm playing on PC and own almost every pack, I only lack couple of Stuff packs (I don't own My First Pet, Romantic Garden and Perfect Patio).
Game version 1.60.54.1020
It has happened on multiple worlds previously, I really can't remember which all. The Honeydew lot in University at least. The latest one (yesterday) happened in Brindleton Bay on the left bottom corner lot. I can't remember if it once had a building on it (I put a pic of the lot, because I renamed it and am playing in Finnish so pic helps more I think), but right now I was building from scratch. If it happens again soon I'll screenshot something for you but right now I have none.
I had problems previously with that Honeydew lot also, not able to remove or build walls etc (and I have no idea what that "conflicting block cluster" means because as I said my game is in Finnish so ^^' ). But I had no error messages or anything this time, it just didn't recognize the walls when I tried to place wallpapers or use select tool to use the same wallpaper. Before restarting I didn't try removing walls so I can't say for sure if I had gotten a error message if I tried.
I haven't used mods for a looooong time, but I'll remove the cache files and use repair anyway just to be sure. If the problem reoccurs I'll be sure to tell.
January 2020 - last edited January 2020
@AnthonyLahmann I'm not sure if I'm understanding your answer correctly. If you're unable to delete walls or wallpaper in your game then your game is not functioning as intended. Perhaps you could clarify what you mean?
There is some good information about both of these functions in Sims 4 at these links. I hope they will prove useful:
If you're getting an error message like Calista098 when you try to do these things as mentioned then can I ask if you have Mods or CC, or if you ever had them in your game? If you do/did, please check out the directions in the spoiler tag below:
If you do have Mods/CC, please remove them in this process and try the troubleshooting as described below. (If you don't have Mods or CC, just skip the part about removing the Mods folder, but still delete the cache files mentioned and run the repair.) If you ever had Mods or CC in the past then do the steps as if you have them currently (removing the Mods folder), as there could be damage that has remained after you removed them.
If it was Mods/CC: If this fixes the issue I would recommend that you check with the Mod and CC creators to see if there are any known issues with their Mod/CC clashing with the recent update and if so do they have an updated Mod/CC that will address the changes in the game's code from the update. You can then re-add your updated Mods/CC one at a time to see if one was conflicting with the function/causing the glitch - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.
SheriGR – I don’t work for EA