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[NEEDS INPUT] [CD] Blank Boxes Appearing When Trying to Adopt/Sell a pet

by Nicoliia
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[NEEDS INPUT] [CD] Blank Boxes Appearing When Trying to Adopt/Sell a pet

[ Edited ]
★★ Apprentice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.67.45.1020
What expansions, game packs, and stuff packs do you have installed? All packs beside Eco Living, Journey to Batuu, My First Pet Stuff and Nifty Knitting.
Steps: How can we find the bug ourselves? Go to hire a service on your phone, and then when the menu pops up try to adopt a cat or dog.
What happens when the bug occurs? Only 3x3 rows are shown but there are 3 more boxes to the right side that are blank.
What do you expect to see? 3 blank boxes to the side of the adoption menu.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I've been having this issue with adopting dogs and there being the blank boxes, I do play with mods but I removed all mods and disabled to see if the issue would still persist and it still does. 

I’ve since had a look and you can still click on the boxes (though you are only just able to click on them) and dogs are still able to be adopted from those boxes, you just can’t see the picture.

 

Edit By Crinrict: Added Tag to Title

Message 1 of 4 (130 Views)
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Selection menu doesn't show all pets when selling or putting pet up for adoption

★★★ Newbie

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.68.156.1020
What expansions, game packs, and stuff packs do you have installed? Get Together, City Living, Cats and Dogs, Discover University, Seasons, Outdoor Retreat, Realm of Magic, Parenthood, Kids Room Stuff, Laundry Day Stuff, Toddler Stuff
Steps: How can we find the bug ourselves? Have at least 4 or more kittens or puppies in your household and use the computer option to sell or put one up for adoption
What happens when the bug occurs? When selling or putting a pet up for adoption on the computer, the panel where you select which pet you want to sell/put up for adoption displays the available pets in rows of 5 instead of rows of 3 making it not possible to see or select some of the available pets if you have more than 3
What do you expect to see? All available pets should be viewable and selectable within the selection menu
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

In the screenshot I provided, my sim currently owns 6 kittens, but as you can see, when I try to sell one only 4 of them are visibly selectable and 2 of them get cut off on the side of the screen.

Message 2 of 4 (86 Views)
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Re: Selection menu doesn't show all pets when selling or putting pet up for adop

Hero
@CaitlinCat200 Going to merge your post as it looks it's the same GUI issue as for the adoption

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 3 of 4 (70 Views)
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Only 9 Cats or Dogs Available to Adopt

★★★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.68.156.1020
What expansions, game packs, and stuff packs do you have installed? All of them released as of 11/20/2020
Steps: How can we find the bug ourselves? Have your Sim select to adopt a dog or cat via the phone or computer.
What happens when the bug occurs? When the menu to select your dog or cat appears, only 9 options show up (as shown in attached screen shots). There are transparent boxes where the missing 3 pets should be displayed, but they are not clickable. Any of the animals that show up are still able to be adopted without a problem.
What do you expect to see? I expect all 12 dogs or cats that were previously available to adopt to show up when selecting what pet you would like to adopt.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I haven't had my Sims adopt a cat or dog recently so I am unsure of whether or not this is occurring due to any recent patch.

Message 4 of 4 (65 Views)