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[NEEDS INFO] Sims Freezing/not moving/Time goes on

by ayla5421
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Original Post

Re: Sims Freezing

★ Guide

I had this issue in big/full houses. Does hopping into build mode solve it?

Message 11 of 71 (421 Views)

Re: Sims Freezing

★★★ Novice

It did not work.  I am getting the error very consistently now by going to the park with a large group and talking to them.  Although like I said, this is not the only kind of thing that causes the Bug to happen.

Message 12 of 71 (418 Views)

Re: Sims Freezing

Hero
@ayla5421 There are several known causes that can cause freezes.

In parks it's very often Sims doing homework and trying to chat at the same time: https://answers.ea.com/t5/Bug-Reports/TO-ADD-Freezing-during-homework/td-p/6704327/

What happens if you click ESC or household manager and come back, does that unfreeze the game ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 13 of 71 (401 Views)

Re: Sims Freezing

★★★ Novice
Message 14 of 71 (371 Views)

Re: Sims Freezing

EA Sims Team

Hi @ayla5421 could you send me your save file where you're seeing this issue, so that we can investigate? Your Config.log (located in \Documents\Electronic Arts\The Sims 4) would also be helpful. You can DM me the link to your files, thanks for the help!

 

Instructions on how to send me your files:

http://answers.ea.com/t5/The-Sims-4-Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Tea...

Message 15 of 71 (345 Views)

Sims Frozen

★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.65.70.1020
What expansions, game packs, and stuff packs do you have installed? Eco, University, Island Living, Seasons, Cats & Dogs, City Living, Get Together, Get To Work, Jungle Adventure, Parenthood, Dining Out, Spa Day, Outdoor Retreat, Knitting, First Pets, Toddler Stuff, Bowling Night, Kids Room, Cool Kitchen
Steps: How can we find the bug ourselves? play the game
What happens when the bug occurs? Sims will freeze, but everything else keeps moving (eg time, background) and i have to reset the sim, switch to buy/build or save to get them 'unstuck'
What do you expect to see? the sims don't freeze/get stuck
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I started noticing this bug on tuesday-ish and it has a little better, but the sims still freeze & time continues running.

Message 16 of 71 (710 Views)

Re: Sims Frozen

Hero
@leooftheyear Does it start after something specific happens ? There's several reasons for this. A known one is if a teen/kid autonomously starts doing homework. There was also a freezing issue when clicking on the computer but that should be fixed.

Often it's also houses that have lots of moo used so could you test the following scenarios if you have the same issue (just for testing, keep your old)

- Different household (preferably in a premade house)
- Fresh save game

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 17 of 71 (662 Views)

Re: Sims Frozen

★★ Novice

i started a new save and haven't been able to replicate. With my old save when i moved from from city living to a different neighborhood, the lag wasn't as bad but it was still present. 

 

Nothing specific right before, they just get stuck 

Message 18 of 71 (619 Views)

Re: Sims Frozen

Hero
Would you mind sending me your save ? Instructions in my signature

Let me know which house you had the most issues with.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 19 of 71 (599 Views)

Re: Sims Frozen

★★ Novice

file sent, thanks!

Message 20 of 71 (551 Views)