NBA Live Mobile won't install on android phone

[Ace_Toryahe]

Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug The game does not install on Google play or even as APK file even though I have sufficient storage.. I even already tried to clear Google play cache, delete useless apps, reset app preferences and still it doesn't install successfully.. I install other apps and it install successfully
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? By installing from Google play or by using the app file of the app
What happens when the bug occurs? Install fails
What do you expect to see? App would install successfully

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This is the pic where the error occurs even tho I have no problem in storage and even tho I cleared the Google play cache

[EA_Blueberry · Accepted solution]

Hi, @Ace_Toryahe 

What kind of Android device do you have and does it have the latest software update? We have troubleshooting steps below for users experiencing errors with our mobile games. Let us know if it helps. 

Android

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

[EA_Blueberry · Accepted solution]

Hi, @Ace_Toryahe 

What kind of Android device do you have and does it have the latest software update? We have troubleshooting steps below for users experiencing errors with our mobile games. Let us know if it helps. 

Android

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/