Mythic event Tier 3 Loading Issue

[kin_gam2]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? SE
OS Version 11.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 936-667-752
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug New BB-8 Mythic Event Tier 3 stops working at loading screen.
Steps: How can we find the bug ourselves? Simply try to battle
Connection Type Wifi
Please select your region North America
Country United States

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I have been trying to play Tier 3 Mythic event, but it stops working at loading screen.

My phone and game have been restarted many times but no success.

[ImperialAegis]

I took a screen capture video to document the issue. I was able to play other battles first to show it was not a connectivity problem. Too big to post here, but I can send it to whoever needs it.

[kin_gam2]

I searched and found a possible solution. 

If your game is linked to Apple Gamecenter or Google Playstore, then simply delete the app (uninstall it) and reinstall it.

Since the game is automatically saved at designated server, I can backup my progress at any time as long as my game is linked.  

I just did it, and now it works fine.

It looks like last 2mb of data for Tier 3 was not properly installed at first.

Hope this helps. Good luck.

[ImperialAegis]

That worked for me, thanks! Once I deleted then reinstalled the game and launched tier 3, I saw it download a few MB and then it launched. And I promptly got creamed by the First Order barrage without much chance to mount a feeble response. But hey, I got in! Thanks again!

[CG_Kozispoon]

Hiya,

While it appears reinstalling has fixed the issue, we've still followed up and flagged this as a bug. Thanks!

[kin_gam2]

Thank you for reply.

I am wondering if you have any possible plan to compensate the addressed issue?

For myself, I missed 1 opportunity to beat the Tier 3 due to the issue which described in original post.

Thank you again for your reply!!