My sim's photo isn't showing my sim

[LJW12383]

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) LG Journey phone
OS Version I can't remember
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? I sent a screen shot via email
What do you expect to see? My sim's head shot
Connection Type Wifi
Please select your region Other
Country United States

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I was playing the game a few mins ago, and I brought my sim home from work, but instead of her photo, it was a different one.

[EA_DragonsEye]

Hi @LJW12383! Was this temporary or permanent? Can you DM me your player id? Thanks for your report!