Help us improve Answers HQ! Take Survey No, Thanks

Re: My players started playing on their own in an online match.

by PushD23

Original Post


My players started playing on their own in an online match.

★ Novice

Product: FIFA 20
What is your gamertag/PSN ID? AkeenK
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Division Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 26/09/2019
What time did you see the bug? (HH:MM AM/PM) 00:30
What is your time zone? GMT (UTC)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? It happened randomly as my team started playing alone even with my controller connected.
What happens when the bug occurs? My team starts controlling itself (AI) in an online match even with my controller connected with me being able to ask for pause, make substitutions, etc...
What should be happening instead? I should have full control of the team, movements, etc...


So this night I decided to start my FUT Division Rivals journey, I edited the lineup of my squad and advanced to my first placement's match.


When the game started it took me a few seconds to understand what the hell was happening. Only one team had the player selection tick on top of the players, and it was the opponent's team, his Origin ID was ProVox or something like that, I don't remember exactly, but what's important here is that my team was playing without me controlling it! In and online match! I pressed every button that's suppose to do something in the game and the players didn't respond, it was like they were an AI controlled team, and I was only watching.


I then pressed the start button to see if I could pause the game and maybe fix the problem somehow and it did indeed work partially, I mean, it was the only button that did something, and made me have sure that the controller was in fact connected and working properly.


So, I asked for the pause and when the ball went of the pitch the match paused and the menu appeared, like it's supposed to, the rest of the buttons worked properly in the menus too, I checked the control settings (like buttons and stuff since there is no side selection in online matches) and everything was ok, I noticed I could also manage the team's lineup, make substitutions etc... everything normal in the menus, then I left the menu and the match resumed, but the players kept playing on their own.


I kept watching the game and my team was even beating the poor guy 2-0, from time to time, it appeared the message that I was inative because I had placed my controller on the table and started only watching the game without even trying to play anymore... then when the warnings for inativity appeared I just pressed X and it continued. Till one time when it said "Final Warning" and the next time it went inactive it actually disconnected.

After that I restarted the game and started a match again and everything was ok...

I already contacted support through live chat and they told me there is nothing I can do to "fix my record/have a match back" but still I wonder if this ever happened to anyone else, because I haven't found anything similar on the internet.

Thanks for your interest,


Message 1 of 3 (115 Views)

Re: My players started playing on their own in an online match.

[ Edited ]
★★★ Novice

I had this happen so many times, and tonight too.


I had other issues also


Goalkeeper tries to score in his own net.


Defenders run away from attacking team, attacking team scores.


Players running off the pitch with the ball.



Message 2 of 3 (71 Views)

Re: My players started playing on their own in an online match.

★★★ Novice

Hey this happened to me too!

check this link, I even posted a video, see if it's the same thing that happened to you.

I know of this error since FIFA 19 UT, many friends of mine had this, they complained so much on this forum but no solution was ever provided.

Link -


Message 3 of 3 (47 Views)
Twitter Stream