My opponent lose his connection in first minutes in the match 0-0 and I lose

[ramadan2515]

Product: FIFA 19
Platform:Sony Playstation 4
What is your gamertag/PSN ID? mohamed2515r
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Champions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 07/20/2019
What time did you see the bug? (HH:MM AM/PM) 08:15 PM
What is your time zone? ECT - GMT + 1:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? My opponent lose his connection in the first minutes in the match and it counted as I played this game and didn't win it was 0-0
What happens when the bug occurs? My opponent lose his connection in the first minutes in the match and it counted as I played this game and didn't win
What should be happening instead? he match shouldn't be counted or I should treated as winner of the match?

‌

Product: FIFA 19
Platform:Sony Playstation 4
What is your gamertag/PSN ID? mohamed2515r
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Champions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 07/20/2019
What time did you see the bug? (HH:MM AM/PM) 08:15 PM
What is your time zone? ECT - GMT + 1:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? My opponent lose his connection in the first minutes in the match and it counted as I played this game and didn't win it was 0-0
What happens when the bug occurs? My opponent lose his connection in the first minutes in the match and it counted as I played this game and didn't win
What should be happening instead? the match shouldn't be counted or I should treated as winner of the match?

‌

[EA_Darko · Accepted solution]

Hey @ramadan2515 if you are getting the loss then it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko

[EA_Darko · Accepted solution]

Hey @ramadan2515 if you are getting the loss then it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko