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Spahghettiboi's avatar
Spahghettiboi
5 years ago

My Pc Crashes on Apex (Steam)

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number radeon rx560
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? Sora456
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? AMD Radeon
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Just loading the lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. i was at the lobby
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1 or 2
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My entire computer crashes
What should be happening instead? It should let me log in and play the game
Steps: How can we find the bug ourselves? Not really sure.

‌

My game keeps on crashing my entire pc. Can someone please send help?

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  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago

    Hey, @Spahghettiboi make sure that all drivers for windows are up to date, also worth reinstalling the GPU drivers for your PC.

     

    You can also try to do a clean boot to see if there any programs messing with APEX and turn off any overlay programs for example Discord or Nvidia experience.

     

    Can you add a Dxdiag so we can see what hardware and drivers you have? 

     

    Let me know if this works or not for you. 🙂

     

    /Atic

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Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number radeon rx560
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? Sora456
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? AMD Radeon
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Just loading the lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. i was at the lobby
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1 or 2
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My entire computer crashes
What should be happening instead? It should let me log in and play the game
Steps: How can we find the bug ourselves? Not really sure.

‌

My game keeps on crashing my entire pc. Can someone please send help?

","body@stringLength":"3393","rawBody":"

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number radeon rx560
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? Sora456
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? AMD Radeon
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Just loading the lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. i was at the lobby
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1 or 2
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My entire computer crashes
What should be happening instead? It should let me log in and play the game
Steps: How can we find the bug ourselves? Not really sure.

‌

My game keeps on crashing my entire pc. Can someone please send help?

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My Pc Crashes on Apex (Steam)","moderationData":{"__ref":"ModerationData:moderation_data:5336878"},"body":"

Hey, @Spahghettiboi make sure that all drivers for windows are up to date, also worth reinstalling the GPU drivers for your PC.

\n

 

\n

You can also try to do a clean boot to see if there any programs messing with APEX and turn off any overlay programs for example Discord or Nvidia experience.

\n

 

\n

Can you add a Dxdiag so we can see what hardware and drivers you have? 

\n

 

\n

Let me know if this works or not for you. 🙂

\n

 

\n

/Atic

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