Multiple menu glitch

by FretisheSims
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Original Post

Multiple menu glitch

★★★ Newbie

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.72.6.2310
What expansions, game packs, and stuff packs do you have installed? Star Wars
Steps: How can we find the bug ourselves? It occurs when clicking on the relationship tab
What happens when the bug occurs? The relationship tab pops up every time I load my save and when I back out of it, the labels are still visible and won’t go away. When I open the menu and select manage worlds the only option I can choose is cancel, when I scroll up, it’s like my cursor disappears then the game freezes. I can’t save and I can’t switch sims. How do I repair my save? I have tried to go to the home page, close the game, and reload; that didn’t work. I have also restarted the Xbox, sadly that didn’t work either
What do you expect to see? No option labels remaining on screen, menus closing when I back out of them, being able to access manage worlds option, being able to save my game
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

My video example will not load 

Message 1 of 4 (707 Views)

Re: Multiple menu glitch

Hero
@FretisheSims Is this what you are seeing ? https://answers.ea.com/t5/Bug-Reports/XB-Relationship-panel-UI-glitching/td-p/12418634

Best to upload videos somewhere else and link here.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 4 (676 Views)

Re: Multiple menu glitch

★★★ Newbie

Not exactly. How do I move my video to a link? 

Message 3 of 4 (657 Views)

Re: Multiple menu glitch

Hero
@FretisheSims you need to upload it to youtube or google drive and then get a link from that and paste it.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 4 (652 Views)