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Multiple Issues

by ToastandMarmite1
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Multiple Issues

★★ Newbie

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8 Plus
OS Version 13.5
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I have no idea!
What do you expect to see? 1. Energy bar does not automatically refill - can only top up energy via shower etc. 2. Green tick does not appear when sim completes an action. 3. Sims have not moved house properly? I bought and moved my sims in to Edgewater Quay - but when I press the home button or press a sim’s energy bar to use the toilet etc. it automatically takes me to 324 Emerald Drive. Some quest actions can only take place at 324 Emerald Drive e.g. Adoption Options. When I start up the game, it shows 324 ED. Sims show in family portraits in both houses. 4. Sims will not move when I press ‘call over’ - to get both my sims to Edgewater Quay, I have to do an action where you invite the other one to join in e.g. woohoo 5. Cannot take part in the sweet treat bake off - can click to start, but then cannot do anything but ‘forfeit’ 6. Hobbies seem to have disappeared - cannot take part in hobby activities
Connection Type Wifi
Please select your region Europe
Country United Kingdom
Additional feedback What I have tried: Phone off/on Update iOS Delete and reinstall app (a few times) Tried on iPad and iPhone Tried moving sims to different plot - they won’t move.

1. Energy bar does not automatically refill - can only top up energy via shower etc.

 

2. Green tick does not appear when sim completes an action.

 

3. Sims have not moved house properly? I bought and moved my sims in to Edgewater Quay - but when I press the home button or press a sim’s energy bar to use the toilet etc. it automatically goes to 324 Emerald Drive. Some quest actions can only take place at 324 Emerald Drive e.g. Adoption Options. When I start up the game, it shows 324 ED. Sims show in family portraits in both houses.

 

4. Sims will not move when I press ‘call over’ - to get both my sims to Edgewater Quay, I have to do an action where you invite the other one to join in e.g. woohoo

 

5. Cannot take part in the sweet treat bake off - can click to start, but then cannot do anything but ‘forfeit’

 

6. Hobbies seem to have disappeared - cannot take part  in hobby activities 

What I have tried:
Phone off/on
Update iOS
Delete and reinstall app (a few times)
Tried on iPad and iPhone
Tried moving sims to different plot - they won’t move.

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Re: Multiple Issues

★★ Novice

I am having the same issues. I use same platforms and tried same troubleshooting.

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Re: Multiple Issues

EA Live QV Team

@Exonyt2019 @ToastandMarmite1 It might be that you have a Sim stuck in the middle of a Sweet Treat Challenge, which should explain most of the issues. This is something we're looking into, but if you could PM me your Player IDs, it would help the investigation Standard smile

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