Multiple Issues Loading into a Match

[LegalEagle961]

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? LegalEagle96
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loading into a match
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? It happens often, sometimes on first match
When did this happen? (dd.mm.yy hh:mm) Everyday since season 8 or 9
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? You load into a match and the following bugs frequently occur: 1) Character selection screen: no names or icons for the three players down the bottom of the screen. This means you can't tell when you are selecting a character. It just has 3 blank tiles and the yellow timer line 2) You get stuck on a screen looking at an area of the map while the character selection, "your squad" and "champion squad" screens play. You only leave that screen when the drops dropship starts its path. This means you cannot select a character, if someone selects the character you had selected in the lobby - you just get a random character because you can't access the selection screen. This is especially annoying in ranked. Apex should add a favourites system for legends (ie pick your first, second and third preferences of characters) that way even when you have these bugs lasting multiple seasons, I get to play as at least 1 of those three characters I'm happy to play as.
What should be happening instead? Game should load players into character selection
Steps: How can we find the bug ourselves? Load a match of BR on ps4

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[EA_Kent · Accepted solution]

Hey @LegalEagle961, 

I appreciate you following up. It sounds like this could be a separate issue in that case. 

Can we try out some troubleshooting to see if we can fix it? When you've got the chance please try running through the connectivity troubleshooting steps from the EA Help website. Let me know if you're still getting the same error messages after that. Thanks! 

[scudz21]

does yours freeze aswell like just before the champions it freezes and you got to quit the game then go back on it 90% of the time your either dead or have no weapons and your squads down or wiped 

[EA_Kent]

Hey there, 

This is something we're aware of and currently working to get fixed. It was recently added to the Apex Tracker, so that would be a good place to watch for updates. 

Thank you for sticking with us while we're looking into it. 

[LegalEagle961]

Hi, tracker says this is fixed but I'm still experiencing all these issues. It's not about the game freezing, it's about the issues with being stuck on preloading and not accessing the character selection.

[EA_Kent · Accepted solution]

Hey @LegalEagle961, 

I appreciate you following up. It sounds like this could be a separate issue in that case. 

Can we try out some troubleshooting to see if we can fix it? When you've got the chance please try running through the connectivity troubleshooting steps from the EA Help website. Let me know if you're still getting the same error messages after that. Thanks!