Multiplayer Crash Xbox one

by jaynative321
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Original Post

Multiplayer Crash Xbox one

[ Edited ]
★★★ Newbie

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug Everytime I enter a multiplayer game my game freezes and the music starts buzzing then I get forced to the home screen.
What is your gamertag/PSN ID/EA Account name? SlickPup43816
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 2/28/19
What time did you see the bug? (HH:MM AM/PM) 21:23
In what game mode did the bug occur? Galactic Assault
What is your time zone? CST - GMT - 6:00
Steps: How can we find the bug ourselves? Go on battlefront (XB1) galactic assault and load into a multiplayer game wait until the world,map name etc. pops up wait then it crashes while in the loading screen
What happens when the bug occurs? It crashes forces me to home screen
What do you expect to see? A loaded in game
Please select your region North America
AMD or Nvidia Model Number Don’t know what this is

I try loading into multiplayer galactic assault then crash while the loading screen is happening 

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Re: Multiplayer Crash Xbox one

Community Manager

Sorry to hear it's crashing on you, @jaynative321 

Can you try these steps and let us know if it's still crashing on you? Do you have the game installed on an external hard drive?

 

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button  on your console to turn on the Xbox One.

Clear Mac Address

  1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
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