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Mor

by rafaelsfc
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Mor

[ Edited ]
★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? hacking
OS Version android 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 548 563 965
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug My account is compromised.
Steps: How can we find the bug ourselves? No idea.
Connection Type Wifi
Please select your region South America
Country Brasil

Someone is logging into my account without my gmail or facebook accounts (those are secure, I have 2-step auth enabled and have changed passwords)

 

He claims in the in-game chat hes using another email, and that he has not hacked.my account, but I dont know if I can trust him.

 

I discover the whole thing today - my in-game name was changed, and I was in another guild where he was bragging for having a stolen account.

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Re: Mor

★★ Novice

already did all of that, EA_Mindtricks is checking right now, thank you.

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Re: Mor

Champion

Hey @rafaelsfc ,

please contact EA Customer Support  from the in game help menu so they can assist you with re-securing your account.

Furthermore you should change your password of the email that is tied to the account (GameCenter, GooglePlay).
Regards.

 
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Re: Mor

★★ Novice

already did all of that, EA_Mindtricks is checking right now, thank you.

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