Mor [ Edited ]

[rafaelsfc]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? hacking
OS Version android 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 548 563 965
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug My account is compromised.
Steps: How can we find the bug ourselves? No idea.
Connection Type Wifi
Please select your region South America
Country Brasil

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Someone is logging into my account without my gmail or facebook accounts (those are secure, I have 2-step auth enabled and have changed passwords)

He claims in the in-game chat hes using another email, and that he has not hacked.my account, but I dont know if I can trust him.

I discover the whole thing today - my in-game name was changed, and I was in another guild where he was bragging for having a stolen account.

[rafaelsfc · Accepted solution]

already did all of that, EA_Mindtricks is checking right now, thank you.

[CEO_Rago]

Hey @rafaelsfc ,

please contact EA Customer Support  from the in game help menu so they can assist you with re-securing your account.

Furthermore you should change your password of the email that is tied to the account (GameCenter, GooglePlay).
Regards.

[rafaelsfc · Accepted solution]

already did all of that, EA_Mindtricks is checking right now, thank you.