Mission Vao and Zaalbar reset to 0 shards

[dnalorea]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S8
OS Version Android 8.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 855-444-999
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I had all characters of the old republic unlocked at 3 stars. Now I want to play the Revan event and Mission Vao and Zaalbar are at 0 shards.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region Europe
Country Germany

‌

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S8
OS Version Android 8.0.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 855-444-999
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I had all characters of the old republic unlocked at 3 stars. Now I want to play the Revan event and Mission Vao and Zaalbar are at 0 shards.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country Germany

‌

[CG_MindTricks · Accepted solution]

Hi there,

I checked your account and it looks like you don't have Mission Vao and Zaalbar unlocked because you didn't complete their Marquee events when they were active.

Hope this helps.

[CG_MindTricks · Accepted solution]

Hi there,

I checked your account and it looks like you don't have Mission Vao and Zaalbar unlocked because you didn't complete their Marquee events when they were active.

Hope this helps.

[dnalorea]

No, I had them unlocked!

The latest record in my overview states:

Mission Vao Lvl 50 Gear V Stars 3 Power 3039

Zaalbar Lvl 51 Gear VI Stars 3 Power 3675

How did they vanish?

[crzydroid]

Do you have a screenshot of them at those levels? I checked the swgoh.gg account for the ally code you provided and tge characters aren't there, unless it updated since you made this post.

Do you have more than one account?