Missing weekly reward from Grand Arena

[abc1387278755]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Xiomi note 9 pro
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 379-697-514
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I did not receive the last weekly reward from the Grand Arena , i have placed third .i have just received the small reward after finished the round
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country Bulgaria

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Missing reward

[EA_UltraSlide · Accepted solution]

Hi @abc1387278755 

We have checked your account and can see that you received the following rewards today (1/05/2021) at 4:37:24am UTC. This was eight seconds after receiving the smaller GAC reward that you mentioned.

• 1000 Championship Currency.
• 1 Ability Material Zeta.
• 2 Ability Material Omega.
• 40 Mk 1 Power Flow Control Chip.
• 35 Mk 1 Fusion Coil.
• 50 Mk 1 Amplifier.
• 50 Mk 1 Capacitor.
• 20 Mk 2 Pulse Modulator.

[EA_UltraSlide · Accepted solution]

Hi @abc1387278755 

We have checked your account and can see that you received the following rewards today (1/05/2021) at 4:37:24am UTC. This was eight seconds after receiving the smaller GAC reward that you mentioned.

• 1000 Championship Currency.
• 1 Ability Material Zeta.
• 2 Ability Material Omega.
• 40 Mk 1 Power Flow Control Chip.
• 35 Mk 1 Fusion Coil.
• 50 Mk 1 Amplifier.
• 50 Mk 1 Capacitor.
• 20 Mk 2 Pulse Modulator.

[abc1387278755]

Hello 

There was only one mail box this morning.

Yesterday i had 12 zeta + 13 omega materials 

Today i have the same values, some people from my guild inform me that they had the same problem in the past.

But if you are sure i cant argue