Re: Missing tw rewards

by CG_MindTricks
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Original Post

Accepted Solution

Missing tw rewards

[ Edited ]
★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung s9+
OS Version 8.0.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 878-717-196
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Missing tw rewards
Steps: How can we find the bug ourselves? Not sure, but you could try claiming rewards over and over maybe with a bad connection.
Connection Type Wifi
Please select your region Europe
Country Norge

 

 

 

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung s9+
OS Version 8.0.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 878-717-196
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Missing tw rewards
Steps: How can we find the bug ourselves? Not sure, but you could try claiming rewards over and over maybe with a bad connection.
Connection Type Wifi
Please select your region Europe
Country Norge

Just won tw and claimed reward as usual. I then went and tried to purchased Zaalbar basic omega and the loading thing appeared, waited a few mins and it was still there so i decided to force close the app. When i opened the app again i saw that i lost the omegas but didnt get the ability upgrade, then i realized i couldnt upgrade a gear piece i could before the crash which made me realize i lost all of the tw reward :C.

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Accepted Solution

Re: Missing tw rewards

Community Manager (retired)
Hey, apologies for the late reply on this. The missing items have now been added to your account.
Thank you.

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Re: Missing tw rewards

★ Novice

Any chance someone could take a look into it?

Message 2 of 3 (219 Views)

Re: Missing tw rewards

Community Manager (retired)
Hey, apologies for the late reply on this. The missing items have now been added to your account.
Thank you.
Message 3 of 3 (168 Views)