Missing sound effects during battle

[kukkimonsta]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 6S Plus
OS Version 9.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Some sound effects are missing during battle.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country

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 There are some sound effects missing during battle. For example no blaster sounds, no sound on R2D2 primary. Music plays, some sound effects are present, for example dying sounds. Toggling sound effects on an off does not solve the issue. Restart of phone does not solve the issue.

[EA_HighCommand]

Hi @kukkimonsta and thank you for the report.

We've tested this today but could not reproduce any missing sounds. Did you already try the available troubleshooting from our help article (found here: https://help.ea.com/en/help/mobile/troubleshooting-steps-for-ios-apps/)? Additionally, apart from R2-D2, any specific unit/characters are missing their sounds?