CODING AND VISUAL PROBLEMS CHECKERBOARD

by unitechoprise
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Original Post

Missing skin tones on faces.

★★★★★ Newbie

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? BlndTger
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. All over!
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Playing the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 03.02.21 14:00 est
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? All black skin tones on faces are non-functional. looks like weird textures of white and red over layed.
What should be happening instead? normal skin.
Steps: How can we find the bug ourselves? questionable.

  • What platform are you playing on?  PS4
  • Origin ID / Gamertag / PSN:  BlndTger
  • What were you doing leading up to the issue? Just playing
  • Can you reproduce it? What are the steps? No clue if its just me.
Message 1 of 3 (298 Views)

CODING AND VISUAL PROBLEMS CHECKERBOARD

★★★ Newbie

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? MC_Awesome69
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Horizon/Lifeline
Which Legends were your squad mates using (if applicable)? Loba/Fuse
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Loba loot, pings , looting , guns
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Playing
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 5
When did this happen? (dd.mm.yy hh:mm) 03.02.21 12:41pst
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Lose all visibility of items
What should be happening instead? I should be able to see items and names
Steps: How can we find the bug ourselves? See photos

See photos 

Message 2 of 3 (301 Views)

Re: Missing skin tones on faces.

Community Manager

@kbogan 

 

Something that may help is booting your console in Safe Mode and then choosing Option 5, Rebuild Database: 

 

https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/

 

Thanks.

barry.png
Message 3 of 3 (270 Views)