Missing ships in GAC

[stephenaj7]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 6s
OS Version iOS 13.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 772728263
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug I went to attack my opponent’s fleet in grand arena, but some of my ships were missing and they were replaced by blank spots. This cost me some banners because I could not use them at first.
Steps: How can we find the bug ourselves? Go into grand arena and try to attack the opposing teams fleet.
Connection Type Mobile
Please select your region North America
Country United States

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As you can see from the screen shot below, some of the ships to the left are missing and cannot be selected. More ships were missing then the screenshot shows, including my best ship in terms of gp. 

[GladOS-013 · Accepted solution]

@stephenaj7 Thanks for the report then! This issue has already been flagged for investigation with the studio.

https://answers.ea.com/t5/Bug-Reports/GAC-Missing-Ships/m-p/8626446#M35329

[GladOS-013]

@stephenaj7 Hi, sorry to hear you had this issue! Those ships are still available, and if you scroll up and down they will eventually reappear. Alternatively, you can force close the game and restart it and the ships should appear.

[stephenaj7]

@GladOS-013 Thanks for your help, but it’s still something that needs to have a permanent fix, not just a scrolling up and down fix. It did work, so thank you, but it needs to be addressed and solved so it doesn’t happen again.

[GladOS-013 · Accepted solution]

@stephenaj7 Thanks for the report then! This issue has already been flagged for investigation with the studio.

https://answers.ea.com/t5/Bug-Reports/GAC-Missing-Ships/m-p/8626446#M35329