Missing ships energy

[keverett34]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? iPad and iPhone
OS Version 12.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 646-764-841
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug I logged in after your last update, and ship energy was zeroed
Steps: How can we find the bug ourselves? Look at my account
Connection Type Wifi
Please select your region North America
Country United States

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I logged in after your last update and my ships energy was zeroed out.  It was on a timer counting down from 5 minutes.  I collected ships energy from daily activities and no energy appeared it was still on a Regen timer. Reset my device and logged back into game an still no ships energy.  I logged into game on my iPhone same situation. 

[EA_HighCommand · Accepted solution]

Hi all and thank you for raising this.

There was an issue with Fleet Energy that resulted in some players appearing to not regenerate energy. This was due to Fleet Energy being set to a negative state for some players during the update earlier today. This issue will be resolved by either waiting for Fleet Energy to actually reach 0 (could be up to 14 hours in extreme cases) or by refreshing Fleet Energy one or twice.

We've sent all players level 60 and up 150 crystals to assist with refreshing.

See the official announcement HERE.

[matty_t_37]

Same here, ally code 439242573

[FelixtheGnat]

Same and when I collected the 6p refresh I only received 35 units instead of 45

[FallenSeraph117]

I've been unable to gain ship energy since the Geonosian rework. The daily free energy that came in, did not add to my pool and I've been stuck at 0 with the timer just resetting.

Anyone else having a similar problem?

[Drewshbag999]

Same. My daily refresh only gave me 17 energy too. 

Ally code: 434-118-283

[keverett34]

Is your ship energy building, or stuck at 35?

[adrave69]

I've got exactly the same issue.

[Palmettogringo]

Mine is stuck at zero

[Lord_of_Hordes]

I just logged in and received a notification about the issue, and that they gave everyone over lvl 60 150 ship energy.  Mine is still at 0 and timer keeps resetting.

[VirginiaCross]

My ship energy is having the same problem, it’s stuck at zero and I didn’t get the energy refill for it either.