Missing ship materials mail/items [ Edited ]

[cengoe]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? honor6 (H60-L04)
OS Version Android 6.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 536-679-196
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Missing ship materials mail/items after quickly collecting items from multiple mails.
Steps: How can we find the bug ourselves? One time only
Connection Type Wifi
Please select your region Europe
Country Italy

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I didnt claim my gift ship materials that you sent me for a few days. Now i wanted to claim everything from my mailbox and did. I quickly clicked through all my mails (there was some guild activity reward mail, raid reward mail as well).

Now i just realized i dont have those ship materials. I didnt upgrade any abilities that needed those. Have 0 ship omegas and 26 reinf mat that i obtained elsewhere.

Now im not sure I had that mail when i clicked through them. So either the mail disappeared or the items were not obtained after claimed.

Im so sad

(some additional info: i live in hungary but been in intaly that time and wifi was quite bad so it might have happened that it switched to cellular meanwhile)

Thank you.

[CG_MindTricks · Accepted solution]

Hi all,

Thanks for your patience. The missing rewards were added to your accounts.

[NicolBolasX]

Same issue, please look into it!

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S8
OS Version Android 6.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 354-512-967
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Missing ship materials mail
Steps: How can we find the bug ourselves? One time only
Connection Type Wifi
Please select your region North America
Country Canada

[CG_MindTricks]

Thanks for the report.

We flagged this for investigation and will follow up as soon as we have updates.

[CG_MindTricks · Accepted solution]

Hi all,

Thanks for your patience. The missing rewards were added to your accounts.

[cengoe]

Thanks a lot, i was so sad and now im happy