Missing shards after Chimaera 7* Event

by AndrewSmith1981
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Missing shards after Chimaera 7* Event

★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? PC/Bluestacks
OS Version Windows 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 175-833-576
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug After completing the highest tier of the Chimaera Legendary Ship Event, Tier 7, and scoring maximum stars in the process, I am yet to be rewarded with the remaining shards to allow me to upgrade my ship to 7*. To make sure this wasn't a recurring event or that I had to do something else to get the 100 shards, I click on the "find shards" button from the ship page and it just takes me back to the Ship Event page where I have now completed everything available to me. None of the tiers have the rewards shown anymore which means I've beaten them all/claimed them all and there are no options for me to progress further with any higher tiers as I've reached, and completed, the highest. By my reckoning, everything has been done to ensure the shards are unlocked but I'm yet to receive them.
Steps: How can we find the bug ourselves? Look at my account/screen shots.
Connection Type Wifi
Please select your region Europe
Country United Kingdom

Please find attached the screenshots from the screens showing everything has been actioned. 

chimaera1.jpg
chimaera2.jpg
Message 1 of 9 (819 Views)

Accepted Solution

Re: Missing shards after Chimaera 7* Event

EA Live QV Team

Hi @AndrewSmith1981 and sorry to hear that.

 

I have sent you a PM.

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Message 2 of 9 (812 Views)

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Re: Missing shards after Chimaera 7* Event

EA Live QV Team

Hi @AndrewSmith1981 and sorry to hear that.

 

I have sent you a PM.

Message 2 of 9 (813 Views)

Re: Missing shards after Chimaera 7* Event

★ Novice
@AndrewSmith1981 I have this same issue except I am stuck at 55 of 100 blueprints.
Message 3 of 9 (739 Views)

Re: Missing shards after Chimaera 7* Event

@realkeelar Can you please add your ally code so @EA_UltraSlide can investigate?
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 4 of 9 (728 Views)

Re: Missing shards after Chimaera 7* Event

★ Novice

576-948-786 is my ally code. I sent him a message. How do I check for a reply? I sent you snapshots of what's up. I could not figure out how to send them yesterday.  I don't think something was working right like a network n connection or software issue. I have  finished the legendary chimaera event fully. It will not give me any more blueprints. 

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Message 5 of 9 (715 Views)

Re: Missing shards after Chimaera 7* Event

@realkeelar Thanks for the info! When @EA_UltraSlide returns to the office next week, they should be able to review your account.
Every once in a while, we see an issue where a player isn’t granted the rewards for an event tier, but is unable to re-earn them. I believe if this is the case, they will send you the shards in-game. It hope it’ll be resolved Monday! Thanks for your patience!
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 6 of 9 (698 Views)

Re: Missing shards after Chimaera 7* Event

EA Live QV Team

@realkeelar 

 

I have sent you a PM.

Message 7 of 9 (665 Views)

Re: Missing shards after Chimaera 7* Event

★★★ Newbie

Could I do you too I’m missing shards from the event I have screen shots

Message 8 of 9 (605 Views)

Re: Missing shards after Chimaera 7* Event

★★★ Newbie

I'm experiencing the same problem with the 7 star Chimaera missing the shards.

 

My ally code is 566-342-456

Screenshot_20220808-165550_Heroes.jpg
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Message 9 of 9 (470 Views)